[Resolved]  Tata Motors — booking amount did not refund through with multiple follow ups from 8 months

Address:

500049

Dear,
I booked following model through Tata motors online site and deducted 11, 000/- Rs from my bank account.

Model #Nexon
Colour #VERMONT_RED
Portal Order ID #TMwc[protected]
Sales Order Number #SO-CcdHyd[protected]
Sales Order Date #15/APR/2018
Dealership #CONCORDE MOTORS (INDIA) LIMITED-3005550
Dealership Address #PLOT NO. 98 & 99, GROUND FLOORCHANDANAGAR

With in 2/3 days, I cancelled the online booking and they said I need to reach out he showroom for receiving refund amount.

When I went to the showroom first time, they have asked me to fill the cancellation form and said they will credit check on to my ICICI bank provided.

After multiple follow-ups with the showroom (cre.[protected]@concordemotors.com), they said one fine day I need to contact only Tata motors online team. I have requested to provide point of contacts for whom I have to reach out. They said they will reach out their higher levels and will provide. Though with multiple follow-ups saying same thing.

I reached out Tata customer care. Every time they will open new complaint number and will close with in few days without resolution. Here are the complaints they created.

1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]

Thought multiple follow-ups with the showroom or with the tata customer care seems nothing moving and not helping anything.

Seems no one taking any responsibility for the resolution and to refund the amount. As a last hope reaching you.