[Resolved]  Tata Motors — car servicing fraud(tata motors)

Address:Gurgaon, Haryana, 122003
Website:service.tatamotors.com/content/contact-us

Hi Team,
I am really disappointed with Tata motors service.As i had given my car in service centre of gurugram (Triumph Motors) on 29th oct in a good condition.As they asked me to change the timing belt of car and has changed some part, which were not working and the regular service.And for that they have charged me approx 22k also.And there was nothing wrong in my car before i had given my car to them.I went there office on 30th oct for receiving my car and after that wen i was coming to my flat i have seen there was smoke coming out from my car.And i stopped instant on road only.And informed Triumph motors people.And then two people checked my car.And said now you can go to your place .And i requested them to check again this fault in morning.And as i parked my car today morning.i have seen the same issue.And smoke was coming out.So i informed them and taken my car to there outlet in my working hours.And i asked them to check this properly.And i told them i am facing the issue of pick up.As it was not earlier before i had given my car to their outlet.
So i request you to take this complaint seriously.As people are trusting the brand name of Tata motors and with that trust they are visiting their service centre and buying tata cars.After this bad experience i will never recommend tata cars to any of my circle.
Request you to refund all my money.I have no Trust on tata motors and their outlet.And i want my car in good condition as it was earlier.
Else i am going to take legal action against Tata Motors.

Regards
Ankur Jaiswal
[protected]
[protected]

Email Id: [protected]@gmail.com
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Dec 27, 2018
Complaint marked as Resolved 
Tata Motors customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2018
Tata Motors Customer Care's response
Dear Ankur,

We're concerned to hear about your experience and have shared your concern with the relevant team. They will connect with you soon to assist further.

Regards,
The Tata Motors Team
Verified Support
Nov 03, 2018
Tata Motors Customer Care's response
Hi Ankur,

Our team tried to contact you on the provided number. However, they were unable to get in touch with you. Please help us with an alternate contact number so that we can resolve your concern at the earliest.

Regards,
The Tata Motors Team
Verified Support
Nov 05, 2018
Tata Motors Customer Care's response
Dear Ankur,

Our team tried to contact you on the provided number, however, the call went unanswered. We request you to share an alternate contact number or a preferred time to call, so that they can soon contact you to assist further.

Regards,
The Tata Motors Team
Verified Support
Nov 26, 2018
Tata Motors Customer Care's response
Dear Ankur,

We understand that our on-ground team has connected with you and provided the best possible resolution. For any further assistance, we request you to get in touch with them and they will surely help you with it.

Regards,
The Tata Motors Team
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