Tata Motors — Delay in vehicle delivery

Address:

tafe access - tata motors dealerRace Course Rd, opposite Masonic Hospital, Mamarath Thottom Ganapathy, Race Course, Gopalapuram, Coimbatore, Tamil Nadu 641018

Dear sir/ma'am,
This is mr. Manimaran, lecturer, psg hospitals coimbatore visited your dealer tafe access, coimbatore, tamilnadu on 07/08/2020 to book tata altrorz xt vehicle. All negotiation was nice and booked the vehicle also the same date with rs:21000/- booking amount. They promised to deliver the vehicle within 15days. The next day they called me and said we are going to book the vehicle so please complete the bank procedure to avoid delay for delivery so i went to the bank personally and completed the fund process and sent it to them within a day. But afterwards there is no communication from the dealer even if i call them also they are not lifting. Finally today the manager lifted and gave it to his assistance. She said that delivery will take another 15days. I was shocked she simply said cut down the call. Is this the way to behave with customers? After booking the vehicle the customents will become the slave to the dealer isn't it?. I have launched the complaint against the dealer with tata motors customercare, the complaint no is[protected]. Still i didn't get any solution for that. Kindly checkout that are needed as soon as possible. We are pleased to support the indian make. But in between this type of people spoiling the bride of tata motors. I have checked their google review also, all were saying the same. Please concern this issue seriously otherwise they will take this liberation to the next level. Below i have mentioned and attached the address and contact details of the dealer and booking receipt respectively. You please kindly enquire and take necessary action. Nowadays the tata motors are getting good reviews but these people spoil for their own benefit.
Dealer contact detail, manager mr. Jaya raj[protected]
Mr. Raja sekar. Customer representative[protected] tafe access
No 27c, race course rd, opposite masonic hospital, mamarath thottom ganapathy, race course, gopalapuram, coimbatore, tamil nadu 641018 . Phone no:[protected]