[Resolved]  Tata Motors — dulichand motors pvt ltd, anandapur, kolkata-fraud and falsification of timelines for offer letter and delivery of commercial vehicle

Address:

Kolkata, West Bengal, 700107

I had booked a tata bolt xe commercial vehicle in mar 2018 with 40% down payment. The balance was processed through a loan with tata finance in april 2018. The emi for this loan started right after the loan was finalised. At the time of booking the dealer had confirmed that we will receive the offer letter in 3 days (Which is a requirement for commercial use) after which the car will be handed over to us post conducting the final checks that might take another 10 to 12 days. So, we were expecting all the mandatory procedures to be completed and to get the delivery of the vehicle with all the required documentation by 20th april. However, that has not been the case. To our utter dismay the entire experience with this dealer of tata motors has been extremely disappointing. Till this day (4 months) they haven't been able to secure the offer letter while we have been paying our emi every month. They have been giving us illogical and baseless reasons and justification for their inability to meet our expectations. When we reached out to tata motors they have clearly stated that it is only the dealer who should be held responsible and not tata motors.
We have reached out to almost every level from the sales representative to sales manager to md. However, all of them have failed to keep up to their words and to the assurance that they had given us. They are unable to provide us with a genuine answer for this lingering delay and cannot even give us a date when the offer letter will be available. We have been visiting the showroom every week with the hope of being able to get some kind o[censored]pdate but they keep giving us false hopes.
At this point they have confirmed that they will not be able to give us any date for receiving the offer letter and that we have to keep paying the emi as it cannot be withheld under any circumstances. They are not even ready to cancel the booking.
Under the above circumstances, we have been bound by these irresponsible people and are completely in a helpless situation. We do not know what step to take next. We need support.