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Ruby Hospital Complaints & Reviews

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Updated: May 31, 2023
Complaints 12
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Ruby Hospital reviews & complaints(12)

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N
Naiem HossainAmit
May 31, 2023
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I am a foreigner. The price for the operation they gave me before was not what I have to pay during the discharge.

Cautious: Do not come to Ruby Hospital, as they cheat the patients with extra bills. Investigations and the medicine prices are more for the indoor patients who are admitted. And the manager name Mr Amitose says it have to be higher for the indoor patients. How funny isn't it. I will definitely put a complain to the embassy and police station nearby.
Later I will upload proofs for others to see.
Ruby Hospital customer support has been notified about the posted complaint.
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    T
    TiasaAdhya
    from Kolkata, West Bengal
    May 5, 2023
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    In consultation with oncologist Dr Swarnabindu Banerjee, we decided to conduct radiation therapy to control the spread of cancer in my father's brain. My father, 78 years old, was a lung cancer patient.

    Dr Banerjee did tell us that father will be given steroids to suppress inflammation that happens after radiotherapy to the brain and that might flare up existing infections in the body. Therefore he will be closely monitored and if required radiation will be stopped.

    On 26th April, father was hospitalized to undergo radiation therapy. It was a joint admission under Dr Swarnabindu Banerjee (oncologist), Dr Arindam Roy Chowdhury (medicine) and Dr Sanjoy Roy (radiologist).

    He had an existing and recurrent gut infection (which he acquired from RUBY due to the substandard hygiene protocols of the hospital) which had been causing loose motion but he had no fever and could walk around. His blood work did show signs of significant infection with a CRP of 90 (normally it should be under 5).

    On 27th April, he had an ultrasonography, according to which he was retaining urine significantly (i.e., he was not urinating at normal levels) and he was showing signs of renal disease.

    We got this report in hand later but on the same day we had met Dr Arindam Roy Chowdhury to enquire about father's health and he said that father is fine and that we could take him back home and come to the hospital only to give radiation.

    We insisted on keeping him in the hospital till he could confidently walk around to which Dr Swarnabindu Banerjee agreed.

    On 29th, father started defecating 9 to 10 times a day, he showed no interest to eat, he was urinating less and was in an irritable mood. According to established and educative medical portals, these along with the USG report, were signs that his infection was spreading. By that time he has received two rounds of radiation.

    On 1st of May, I went to the hospital in the morning and saw that my father was feeling horrible nausea and he was complaining of acidity. My father is the kind who would hold back any physical discomfort to the best of his stamina and ability. Seeing him suffer I asked the RMO whether any antacid was being given or any anti nausea medicines. None were administered since morning including his blood pressure medicines.

    The staff said that this was due to the refusal of my father to let them create a channel in his hand in the absence of his family. From his past experience at Ruby, he knew that he would be subjected to pain because ill trained technicians keep experimenting while creating channels. My mom and I used to create a ruckus after which they used to call experienced technicians.

    However medicines like PAN 40, Cardivas and Zofer can be administered orally. Even that was not done. As a result his pressure had shot upto 140 by 80. He had always taken PAN 40 since he used to have medicines to control hypertension and diabetes. Imagine this, they stopped giving him PAN 40 since 27th May despite the fact that he was being charged with heavy duty medicines!

    Upon creating a ruckus, Dr Arindam Roy Chowdhury (the scoundrel because of whom my father is no more) came and administered an intra muscular injection to control the nausea and gave him a PAN 40. This was at 12 30 pm.

    He then asked us to give permission to radiate him. I asked whether my father got steroids in the morning. The answer was no and then swiftly he was injected with Decmax so that on record it can be shown that the patient was administered medicines as per protocol. He then asked us to give permission to create a central vein channel to administer medicines that would stabilize him including antibiotics to control the infection.

    We consented but the nursing staff came and told us that father needs to receive radiation first and then he would be taken to ICU to create a channel through his neck to the central vein. I objected to this and asked that medicines be administered first and then he be radiated. A patient progressing towards septic shock was dealt with in the most callous way possible and had not received medicines till 3 30 pm! Dr Roy Chowdhury came again and told me I was not a qualified doctor and am creating obstacles in the path of treatment.

    He then said something which showed that he understood that my father had gone into sepsis and could get a heart attack at any point. He told us that my father was suffering from complications and could get a cardiac arrest because of which he should be shifted to ICU after radiation. The fact is that an efficient doctor would have put him into ICU 2 days ago itself to control the infection and radiate him safely.

    By the time my father reached ICU, his pressure was 180 by 90 and his heart rate was 140 to 150, he was semi conscious, agitated, had breathing trouble and acidic hiccups. This was at 8 pm. At 9 30 pm, Dr Roy Chowdhury called up and said that he had metabolic acidosis and septic shocks, breathing trouble and they were putting him on aggressive oxygen support and will administer high dose antibiotics.

    At 1 o clock we received a phone call from the ICU. They were unable to find his pulse and would do CPR. We rushed to the ICU and in front o[censored]s (me and my mother) they gave CPR and shocks and I saw my father's body jumping up and down, his eyes were open and they were dead. No experience can be more traumatic than this. Let me also mention that people without masks and gloves were casually loitering around in the ICU so God knows how many more people will be sacrificed before RUBY is shut down.

    At 1: 25 am, they gave up and declared him dead.

    Sepsis can turn life threatening in less than 24 hours and my father had shown clear signs of it for more than 36 hours. To say that he was murdered is the least.

    Dr Arindam Roy Chowdhury and the nursing staff and RMOs at Ruby General Hospital should leave the medical practice. That will save lives.
    Ruby Hospital customer support has been notified about the posted complaint.
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      Indraneel Mallik
      Feb 8, 2023
      May 5, 2023
      This thread was updated on May 5, 2023
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      Medical negligence

      My mother Maitrayee Mallik was admitted to Ruby hospital at the reference of Dr. Chanchal Goswami for removal of tumor from her Ovary however during the operation the Surgeon made a hole in her bladder due to which she had to under another complicated operation involving removal of her bladder and making provision for stoma bag. After 2 days inICU she was removed to general ward where she had three heart attack and she passed away. My mother...
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      S
      SR Jamir
      from New Delhi, Delhi
      Dec 11, 2021
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      Address: M.B.R. ENCLAVE , SUBHEDAR APARTMENT -2, IN FRONT OF RANJIT VIHAR -2,SIDE FROM POPULAR TYRE, Near Naina Jwellers Gali Number 05 " A " Blcok

      Respected Sir / Madam

      I am sending me this issue regarding patients reports which is not showing to relatives

      Respected Authority I hope you are aware about Patients relatives Right about information of the treatment, records and medical reports, if someone asking medical reports of the patients it's duty of hospital to give information and reports to relatives ( blood relation)

      I am quoting / writing here what is the right of patient relatives under

      The Constitution of India, Article 21
      Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations 2002
      The Consumer Protection Act 1986

      . Right to Records and Reports
      Every patient or his caregiver has the right to access originals/copies of case papers, indoor patient records, and investigation reports (during a period of admission, preferably within 24 hours and after discharge, within 72 hours)
      This should be made available after paying appropriate fees for photocopying or allowed to be photocopied by patients at their cost.

      Patient Information

      Name :- Ismail Attar
      Gender - Male
      Admit date[protected]
      Reason - Accident

      Admitted at Ruby hall
      Building number 02
      Floor number 2

      Relatives contact number [protected]

      Complain raise by Mr. Jamir, New Delhi.
      Contact number [protected]
      Ruby Hospital customer support has been notified about the posted complaint.
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        S
        Suvajit Chaki
        Aug 16, 2021
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        Address: Rail Vihar, Anandpur Road, Kolkata

        My mother has been admitted to the icu for past 5 days. During my recent visit I found hospital staffs coming out of the COVID ICU in PPE suites, roaming freely in the corridors and talking to the family members not even maintaining 2 m separation which is gross violation of the standard protocols. Also I have noticed some enter COVID ICU without wearing PPE suites and immediately after coming out they walk in to the non COVID ICU which is adjacent to it. These negligences on the part of hospital staff members are putting numerous people at risk and immediate steps must be taken by the management to enforce the standard guidelines laid out my ministry of health, government of West Bengal and government of India. These lapses can be corroborated by the CCTV installed (16th august 2021, time 0800 Hrs to 0930 Hrs) in the corridor outside the ICU on the 3rd Floor. I am going to raise with the appropriate government authorities to do an immediate risk assessment of the hospital premises
        Ruby Hospital customer support has been notified about the posted complaint.
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          S
          Sachinkrsr
          Sep 22, 2020
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          Address: Kolkata

          My baby girl was born in ruby hospital kolkata on 18.06.2020 but they are not providing birth data to municipal corp for birth certificate..
          After lapse of 3 months I visited to borough no. 12 for taking birth certificate but the replied that hospital not provided data yet.
          Ruby Hospital customer support has been notified about the posted complaint.
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            B
            Bandoa
            Jul 10, 2020
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            Complaining about food

            Dear sir, this is to inform you that patient name jagannath ghosh, bed no (Pd - 3), he is not getting appropriate quality based food which is prescribed by dietician and dr. Swarnabindu bannerjee (Oncologist).

            Still now my father (Jagannath ghosh) is saying, he is still now getting food as it is, no change and he denied the food. Still now he is having empty stomach.
            So therefore, please do the needful....
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            R
            Rajeev Ratnakumar Aadi Shakthi
            Apr 21, 2020
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            Address: [email protected]

            You are very much reputed hospital and i wish to keep your staffs also to be in same level and that also a senior nurse. Recently in a social media it has been noticed that she is showing her real attitude towards her co workers while the whole world is facing such a serious issue covid-19... And as a reputed hospital... Management is very much responsible to warn her for her mischievous behaviour.
            Ruby Hospital customer support has been notified about the posted complaint.
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              G
              guin
              Feb 17, 2020
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              Address: 438, Kalikapur Road, Kolkata 700099, Kolkata, West Bengal, 700099

              I stays outside kolkata and returned to kolkata to discharge my wife, who was admitted in su-2054 since 12th feb'20 under the supervision of dr kaushik ghosh.

              It's my earnest request to get the discharge certificate and all cashless formalities completed by today eod so that i can discharge my wife tomorrow morning at 10 am.

              It may be noted that i will be leaving kolkata tomorrow by evening flight.

              Pl. Treat this as utmost urgent and do the needful and inform me accordingly.

              My contact no is [protected]

              Regards
              Sanjoy guin
              Ruby Hospital customer support has been notified about the posted complaint.
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                D
                Donald Valladares
                Jan 23, 2020
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                Address: Ruby Hall near Pune station, 411044

                Hi team, my grand mother is hospitalized in ruby hall. Doctor asked to complete discharge formalities. We informed concerned department to initiate the process at 11 am and till now which is 4:30 pm the billing team is not able to relieve us with th documentation process. When asked they are talking very arrogantly and asking me to wait for another 1 hour. It reminds me of the movie munnabhai mbbs. Ruby hall certainly need to improve our services and try to understand everyone's sentiment as well.
                Ruby Hospital customer support has been notified about the posted complaint.
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                  V
                  vicky927
                  from Nagpur, Maharashtra
                  Nov 12, 2017
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                  Address: Satara, Maharashtra, 415002

                  My father mr. Uddhav dnyanoba mone had been admitted in ruby hall clinic for one month from 25 april. He had undergone 2 major surgeries. And final bill was around 14 lacs. So we requested medical social work department (Msw) to help by providing any fund, as i belong to middle class family and cannot bear expenses of such big amount. So they suggested us to apply for tata funding for which we have managed to provide all documents. As we got letter from tata funding to provide missing documents, we submitted all the documents to msw department (Ms. Surekha joshi and ms. Lochna) within time period. But after taking followup from tata funding, we were acknowledge that documents were not forwarded from msw department. I have voice clip in which its clear that incomplete documentation was done.
                  Ruby Hospital customer support has been notified about the posted complaint.
                  Nov 12, 2017
                  Updated by vicky927
                  I have attached document received from TATA Education and Development Trust

                  Nov 12, 2017
                  Updated by vicky927
                  The Staff of MSW is not supportive and reply arrogantly.
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                    D
                    Dr. Ibrahim Y. Vedachhia
                    from Surat, Gujarat
                    Aug 4, 2009
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                    Resolved

                    Respected Sir/Madam
                    In reference to above subject, i had make a payment to IASGO2009 for conference in beijing, china on 31.07.2009. Earlier on 03.08.2009 i have received a message from your customer care that "Transaction of CNY52, 083.30 made on SBI credit card [protected] at WANGYINZAIXIAN beijing.
                    The Actual amount to be used on creditcard will be 5000 China Yuan + 4% bank charges only.

                    Kindly look into matter & do needful to me on urgent basis.

                    You can contact me at [protected].

                    Yours faithfully

                    Dr. I. Y. Vedachhia
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    customer support has been notified about the posted complaint.
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