[Resolved]  Tata Motors — engine problem in tigor diesel

Address:

New Delhi, Delhi, 110065

I have purchased a Tata Tigor ( DL-1CW-9431 ) from Concorde Motors India Limited, PATPARGANJ INDUSTRIAL AREA, DELHI 110092, In July 2017.
On 1st August 2018, I was driving on a highway ( Eastern Peripheral Express way )from Ghaziabad to Sonipat, Haryana, I was somewhere between 80 to 90 Kmph (Speed ), after driving few km on express way, there was some sound of acceleration from engine ( looks like increased in speed too much ), I stopped the car on road side, after few minutes I tried to start it again, but it didn’t start. So I called your Road Side Assistance service ( that was also very pathetic experience ) ( compliant no. 1-[protected] ), after at least two hours and calling so many times your team was able to understand my location ( for that also I have to search the google for your nearest service centre and took him on conference call so that your customer care can understand my location ).

I am attaching the service report for your reference, as per your service centre this is the first case of engine failure in Tigor.
Can you please confirm me the reason behind this failure ?
Why the service centre has to change all these major components ?
Give me a single reason that why should i accept the vehicle with major repair as this has happened at 25, 000 km and a year only. Why should not i demand the replacement of the vehicle.
As when we handed over my vehicle at Sonipat Service Centre. Mr. Sanjay Mehta ( Area Service Manager – TATA Motors Ltd.) Promised us in face to face meeting that at the time of vehicle handover to us a assurance letter will be issued to us from TATA Motors for complete performance assurance of the Engine as good as new vehicle. But we have not got yet. Not understanding the reason. This was promised to us.

Now I have lost the trust on TATA cars, for sure this is my first and last car from TATA ( despite the resistance of my family members and friends I had gone for this car, all was saying that TATA cars engine are not good )