[Resolved]  Tata Motors — exorbitant estimate for my car service

Address:

560049

Hi,
I am writing to you regarding my dissatisfaction on the current estimates from Concorde motors followed by conflicting advise on one of the issues. Attached is the Estimate from Concorde motors for my car - Tata Nano (KA 53 MC 4827).

First of all, let me tell you that I have taken an AMC to ensure my repair expenses are covered. For this service, I have received an estimate of INR 10530 (excluding taxes). For a small car like Nano, this maintenance cost is huge. I have an Ertiga and the maintenance cost for that is usually half of the estimate Concorde has given me.

I was told by the Service Advisor that there is a leakage in the AMT Kit and it is necessary to replace some parts associated to that. The cost for the parts + Labour alone comes to around INR 6500. Even after paying for the AMC, not a single thing in the estimate is covered under AMC. I am at loss to understand the benefit of such an AMC. When I voiced my concern and requested for the estimates so that I can raise my concern with Tata Motors directly, it took 4 days for Concorde to send the estimates. Before sending the estimates, the Service Advisor called again and said that now there is no oil leakage in the AMT Kit and may not need the parts replacement. This has raised my doubts in Concorde Motor's analysis of the issue as well.

I want Tata Motors to investigate and confirm on the below points before I take a decision.

1) Is the AMT Kit and associated parts replacement advised by the service advisor (and later suggested against his own advise) required for my car or not. If not required, I want to make sure that any issues coming up due to this would be the responsibility of Concorde Motors
2) Why is none of the cost (parts & labour) not covered under the AMC?

Till the time I get a satisfactory answer from Tata Motors, I would not take delivery of my car and any damage while at your premises will be under Concorde motor's responsibility.

Please note that I have been very happy with Concorde Motor's service till no and had been recommending them to my friends, but this time they have let me down, really badly.

Hi Concorde Motors Advisor,
I had requested you for the escalation point at Tata Motors, but I didn't hear back from you. Hence I am writing to the email ID I have with me. So if these are not the right email IDs to escalate, please let me know.

Warm Regards,
Sunil
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