[Resolved]  Tata Motors Finance — fraud on insurance

Address:Chennai, Tamil Nadu, 6000 078
Website:www.tmf.co.in/tmfuniverse/tatamotorfinance/index.jsp

I bought tata indica car on tata finance and and insured (Bumper to bumper) myself for the 1st year, in the forthcoming years they said they will do insurance as per company norms. On the first year itself they gave me statement that shows how much amount will come for the consecutive years but after one year of completion they did insurance themselves without of my knowledge and they demand me for excess amount then i lodged a complaint but goes in vain then i come to know they are doing this as consciously. Then i paid the amount what they demand because they threaten me that the amount will get higher day by day if not paid on date fixed by them. Again they consciously made a mistake on doing insurance as i have applied for bumper to bumper insurance but they gave me normal insurance initially i didn't notice it but now i asked them for the reason they simply says what to do and blaming me to tackle the mistake. They don't care about customers and no response, no solutions. I think there is no good administration.

Tata finance (Chennai branch) doing fraud jobs for their customers and looting customers money and sucking customers hard work. They are making check for their customers.

Be aware of tata finance...

Regards,
Suresh d
www.getchennai.info
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Feb 28, 2018
Complaint marked as Resolved 
Tata Motors customer support has been notified about the posted complaint.
Jan 04, 2018
Updated by dsureshkumar19
loan account number [protected]
Verified Support
Jan 05, 2018
Tata Motors Customer Care's response
We have registered the case id # 3190910 and the same is under investigation.
Verified Support
Jan 23, 2018
Tata Motors Customer Care's response
In this case, branch operation executive have informed to customer that he need to pay extra amount for additional features in insurance policy but till date, customer has not turned up. Once customer pay the extra amount, we will initiate a request to insurance company to do necessary changes.
Feb 15, 2018
Updated by dsureshkumar19
In this case, they are not ready to solve the problem and not ready to accept their mistake which they made. Due to their mistake i had to pay some amount from my pocket, who is going to take responsibility for this. They should compensate for their insane activity. You people tell me what is the punishment for your mistakes. I concretely say that you people consciously do mistakes for your benefits and then threaten customers to pay extra amount to avoid overdue chargers.

I also sent proof for their mistakes to the officials then what you need to sort out the problem. Any idea about demanding money...
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