[Resolved]  Tata Motors — Harassment after booking for Tata Zest

Address:

Mumbai City, Maharashtra

I am writing this mail with absolute disappointment and anger at the way in which I was treated by Concorde Motors as a prospective customer for the Tata Zest. Even after depositing more than half of the car's showroom cost, I was subjected to endless delays, changes in the colour of the car, changes in the terms of sale (where benefits earlier promised were later withdrawn) and changes in the price of the car where demand was made for additional payments to be made for buying the same Tata Zest XMS as apparently the price of the car had changed. For your information, let me put down the timeline of events. I had visited your Prabhadevi showroom on 25th December 2014 to finalise the car deal. I had met couple of officials. To my great shock most of key people were on holiday and all matters could not be finalised. But I gave a cheque of Rs. 21, 000/- to book a ZEST XMS in Red colour. Receipt details: CMIL/02-009. Date of order placed: 25-12-14. I was specifically assured that if I give a booking check on the 25th of December, then the red colour car would be blocked for me. I gave the check to this effect out of pure trust and faith believing that the red color car would be allotted to me. However, I did not know that this was the starting point of my ordeal at the hands of Concorde. Next I visited your Prabhadevi showroom on 27th December 2014 for pending issues. This time around I met many officials.I was told that the red color car for which I gave the check on 25th Dec is not available and hence was asked to accept any other color instead of Red. I flatly refused and insisted that I had given the cheque with the understanding that I will be getting the red color car. I was again ensured that all options would be tried to ensure that I get the red color car and hence was requested to continue with all the other formalities. Again, It was our mistake to believe in whatever the personnel at Concorde told us. We thought that they would do the needful and hence continued with the negotiations. The deal was finalised with the 3 x 3 benefit and price lock. (Extended warranty for 3+1 years, Gold AMC for 3 years, Roadside Assistance for 3 years, Underbody Anti-Rust for 5 years). I gave a cheque of Rs. 3, 52, 448/- as down payment against loan of Rs. 3, 00, 000 from Tata Motors Finance Ltd. The said cheque was deposited and cleared on 29th Dec. When the dealer was not sure about the availability of the red colour car, why was the cheque deposited in the first place? The general impression we get is that Tata Motors is more interested in encashing the cheque then in providing the customer’s choice of the car in time to the customer. On 29th December 2014 the loan official had come to my residence for signing of the documents. Since some of the terms and conditions of Tata Motors Finance were not acceptable to us, it was not signed. On 30th December 2014, I had visited your Prabhadevi showroom regarding the previous day car loan issue. Since it could not be solved mutually, the loan is now being taken from Car Finance, HDFC Bank Ltd. We spent considerable amount of time and effort to arrange for the car finance from HDFC Bank since Tata Motors Finance had unacceptable terms which they were not ready to negotiate. We had sent a mail on 30th December post the meeting at your showroom listing down our needs and requirements. However, we did not receive any reply to this mail from anyone in Concorde or Tata Motors. That gave a clear message to us that Tata Motors is not interested in customer satisfaction or customer benefit. In the new year, there was a surprisingly long period of lack of communication from Concorde Motors to us on the exact situation prevailing on our order. We tried to call the concerned officials multiple number of times but there was no reply from the respective personnel at Concorde. Finally, on 8th January 2015, we received a call from Concorde informing that there is no 2014 model available to be allotted to us. We were offered 2015 model at the revised 2015 prices. This in effect meant that we were asked to shell out Rs. 27000 more to buy the same product which we had signed up for on 27th December 2014. We were also informed that we will not receive the 3 year AMC earlier promised to us. This in effect meant that I was expected by the dealer to bear additional cost of Rs. 42000 minimum ( 27000 cash upfront and loss of 3 year maintenance o[censored]pto 5000 p.a.) for an issue where we were not in fault anytime. We were very clear right from the start and had never made any changes in our preferences for the type and make of the car which we wanted. The dealer also considered us to be fools so tried to pass off the alloy wheels as an additional benefit being provided to us at no additional cost which in fact was a regular component of the 2014 model. When I had signed up to buy the 2014 model, how can the alloy wheels be shown to me as an additional benefit. This is again mockery of the customer wants at the hands of Concorde Motors. Tata is such a trusted brand name and we never expected such treatment of the customer at the hands of Tata Motors. We are thoroughly disappointed and angry at the treatment meted out to us and have made up our mind regarding the purchase of the car. The following are the minimum requirements which should be offered to us else we would be forced to cancel the deal and would have to ask for refund of all the funds paid by us till date without deduction of any cancellation charges.