Tata Motors — Inadequate & inefficient response from

Address:

Dima Hasao, Assam

Sir, My TATA NANO No, AS-08-6722, had a minor breakdown on the evening of 25.04.2014 at Mojowari 3km away from Thaizuari Army Camp and 70 km from Haflong, District HQ of N.C.Hills District, Assam. I informed through the TATA toll free and was advised to arrange for toying the car from the breakdown spot. As advised I approached ROSHAN TYRE SHOP & RECOVERY VAN, Katabari, Guwahati-35 on 28th(27th. being a Sunday) and as demanded paid rs. 12000/- as advance for the purpose.I gave them complete address of the breakdown spot and the drivers of the recovery van said that they have been there on earlier occassion and there is no problem in reaching that spot.I gave them the name and position of the roadside multipurpose shop and name of the owner of the shop with whom the key of the car has been kept.I also suggested them to proceed in the morning so that the job is finished before sundown. However, on the same day at around 2.30 pm the TATA call center informed me that the recovery van has already left for the purpose.As they have done a mistake by sending the toying vehicle at such an odd hour to such a remote place I decided to help them by providing an escort from Block Bazaar a place 30 km from the breakdown spot.But the vehicle reached there at around 11.30 pm and my escort declined to move at such an odd hour and offered to move at 4 am next morning.Thereafter a blame game continued over phone for almost two hour and they returned without completing the assigned job. Now they charging me double payment for performing the job once again. Sir I argued with them for over a week to lift my car from that remote place before something undesirable happens but they did not and continued blaming me over phone and charging extra amount for the purpose. Now on 5th may, 2014 I have towed the vehicle myself to Haflong for repair and spent Rs. 8000/- again. Sir, kindly give me justice at the earliest. B.Mukherjee District Agriculture Officer N.C.Hills, Haflong