[Resolved] Tata Motors — oil leak resulted in abnormal noise from engine area due to poor repair by dealership

 
1 Review
Gurugram, Gurgaon District, Haryana, India
 Sitaram29 on Jan 14, 2019
Dear sir,
This is to bring in your notice that i purchased my tata indigo car
(Hr26dl7799) bearing chassis number mat601445fpc14236 in july 2015.
Currently covered 90k km.
During 80k (Feb-18) service there was a noise from engine side and for this
Arya motor has replaced timing belt kit and vehicle delivered to me. After
That similar kind of noise started again from engine.
Today i reported to arya motor for 90k service and noise concern. When
Dealer service advisor opened hood in front of me. We have noticed lot of
Engine oil leaking in engine compartment and suspected one inter cooler hose
Was not tightened properly previously and resulted in oil leak.
This oil spread on alternator and ac compressor belts as well as idler and
Started noise due to dust deposit (Because of oil leak).

Now dealer service manager is not accepting their mistakes and also not
Ready to replace under extended warranty (Currently vehicle is in extended
Warranty).
As per extended warranty most of these parts are covered and failure is
Happened due to dealership poor repair.
Request you to kindly look into this matter.
Looking for your favourable reply.

Refer attached photos of oil leak..

Regards
Complaint marked as Resolved Feb 16, 2019

Complaint Status


[Jan 14, 2019] Tata Motors customer support has been notified about the posted complaint.
Verified Support
Tata Motors Customer Care's response, Jan 14, 2019
Hi Sitaram,

This is really concerning to hear and we'd really like to sort this for you. Kindly provide us with your contact details via private messages as it will help our team to get in touch with you for further assistance.

Regards,
The Tata Motors Team
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    Tata Motors - oil leak resulted in abnormal noise from engine area due to poor repair by dealership