[Resolved]  Tata Motors — original part changed in my nexon xza+

Address:Hyderabad, Andhra Pradesh, 500019

I purchased nexon xza+ petrol wihite on aug 1st 2018 from orange tata, erragada, hyderabad. The day i purchased i could not notice but later i noticed this. I checked with some of my friends and colleagues who are nexon owners, and found that what i got is a low end variant parts (Steering wheel). The one i got is in black color, but company is giving beige color steering wheel in xza+, xz+ and xz variant. Black color steering wheel is coming with lower variant like xe, xm, xt etc. The showroom is telling, that is coming from company itself and he doesn't know anything about it. But as i have purchased the top variant i have paid for top variant parts. Why this has been changed in my car. Who is responsible for this, is it showroom or the tata company. I hope tata customer care can able to answer this whom should i reach and why it happened.
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Jan 7, 2019
Complaint marked as Resolved 
Tata Motors customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2018
Tata Motors Customer Care's response
Hi Tanmaya,

Thank you for reaching out to us. We would like to look into your concern. Please share your contact number via messages as it will help us to connect with you and assist further.

Regards,
The Tata Motors Team
Dec 20, 2018
Updated by Tanmaya S
Update : After sending a mail to Tata Customer service, they opened a complain and showroom guys reached to me through phone. They came to verify my car regarding the problem and confirmed there is a change and they promised a 7days time to resolve the issue. After 10 days when no one contacted me I reached again but no answer/response from showroom. Then again asked update to customer service then after 1 day got a call from showroom today with a promise to resolve the issue but a waiting period of few more days. So it starts from today lets see after how many days I will get a update.
Please send me a mail on [protected]@gmail.com, I will share my contact number.
Thanks
Tanmay
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