[Resolved]  Tata Motors — pathetic tata service

Address:

udhampur, tata motors, Udhampur, Jammu and Kashmir

Dated:- 12 may, 2019
Today, there was my first service of tata nexon xz+. Totally unsatisfied, i was call by showroom for my first service at 11am. There was a generally checkup and that takes only 20-25 min. Then they donot washed my car till 1pm. Then there was a break for your workers (1pm-2pm) but at 2 pm the workers were not out. My car washing starts at 2:30 pm. Your workers said that we will start washing of your car at 2pm but this was not happened. Your staff is not supportive. I have also a maruti suzuki swift and the service station is always full of cars but it takes only 2-2.5 hours for the service, but here at tata showroom its takes 5 hours and the service station had only 4-5 cars. I want to go jammu that is 67 km from my town. But the plan was cancelled because of your pathetic service. Your service is very slow and they even didn't ask for a glass of water. I reached showroom at 11am. And they ask for water at 12:40pm. Your workers are just enjoying. My car volume was full. I attached a video below where you see the work is slow and enjoyment was in the top. I requested service manager many times and said that i have to go jammu please ask workers to start the work, but your service manager is like your workers. Not expected this from you tata. I will definitely not suggest anyone to buy your car, because cars are good but the service is pathetic. Better to go with ford or maruti suzuki because they care for their customer's.
Showroom: fairdeal motors & workshop udhampur, j&k
Hope you will response.!!