[Resolved]  Tata Motors — poor car servicing offered

Address:

400701

Dear all,
This is to inform you that i 'dalwinder singhg gave my car for servicing on 20 aug 18 at tata crest motors, t. T. C industrial area, rabale, navi mumbai. Apart from general service, i informed them about defect that 'check engine' indication is coming during running of car which is serious issue as far as car engine health is considered. They carried out all repairs and general service and mr. Girl service representative informed me that all defects rectified. To complete all defects and services, service centre took two days and gave me delivery on 21 aug 18. They charged me rs. 22115 for service and rectification of defect. After receiving my car, on my way back to home 'check engine' indication again came on car panel and i gave my car to service centre on next day i. E. On 22 aug 2018 morning to rectify the defect. Mr. Giri service representative informed me on 22 aug 2018 evening that they are unable to rectify defect and asked me to take delivery of the car informing me that there is no problem with engine and it is false alarm. I asked them to give the same in writing to me which they refused to do. Mr. Giri then informed to leave the car for one more day to which i agreed. On 23 aug 2018 evening i again got a call from service center that they are not able to rectify the defect and i should collect my car as car engine is perfectly fine and there is no issue. Till date i. E. 24 aug 2018 friday (View weekly off) my car is lying in service centre and defect is not rectified. Its almost one week passed and service centre has now asked me to come on saturday to check car status. This is really very poor services offered by tata crest motors. This speaks about non-professionalism of service centre. I request you to kindly intervene to resolve my problem. My car no. Is hr26 y 1711.