[Resolved]  Tata Motors — poor customer interaction and professionalism

Address:

Chandrapur, Maharashtra

I have deposited my indigo manza car with registration number jh 01 aj 9996 to bd motors, durgapur, west bengal after receiving a call for servicing after one lakh km incl replacement of timing chain. After more tha fifteen days the vehicle was lying unattended. Only after a complaint the agency took up the servicing. After few more days they informed that timing chain is not available and i can collect the vehicle on 04 june. After sending my driver they informed that the vehicle will be delivered next day. On further enquiry i was told that the vehicle will be delivered in the evening. Them i had received an sms that the vehicle will be delivered at 2137 hrs. At 1845 hrs i was asked as to when i was reaching there as the vehicle is ready. I am surprised and anguished. The behavior is atrocious. It appears that the agency is doing a favor to the customer by harassing him. I am very sure that i'll think hundred times before purchasing another tata vehicle or advice my colleagues of armed forces to do so. Please advise your servicing team to learn some soft skills and the value of time and money.