[Resolved] Tata Motors — poor service and non availability of spare parts | |||
Dear sir, I, from srinagar (J&k) owner of 4th tata car vista bearing registration no. Jk01s 0664. There is always non availability of spare parts at fair deal motors srinagar and even though having spare parts in gowdown the office bearers don't bother to deliver the same. I am in need of some rubber pipes viz turbo pipe etc, but keeping me 10 days date they say parts have arrived but are lying in gowdown and can't be delivered this time, wait for another 10 days. I am a govt. Employee and can't visit again and again. I was planning to book a tata hexa and all formalities are almost finalised, but keeping in view the work behaviour of fair deal motors srinagar, i may change my decision and opt for any other company. Moreover the service here is most poor. Nobody is to monitoring mechanics. They are either gossiping or busy on mobile phones. Thanks. Regards Mushtaq ahmad bhat [protected] [protected]@gmail.com Was this information helpful? | |||
Sep 29, 2018 Complaint marked as Resolved Tata Motors customer support has been notified about the posted complaint. Verified Support Aug 27, 2018 Tata Motors Customer Care's response Dear Mushtaq, We sincerely apologize for the inconvenience caused. We've shared your concern with our team and they will soon connect with you to assist further. Regards, The Tata Motors Team Verified Support Aug 27, 2018 Tata Motors Customer Care's response Dear Mushtaq, We understand that our team has connected with you via a call and has taken your concern forward. You can rest assured, that it will be resolved at the earliest. Regards, The Tata Motors Team Verified Support Aug 27, 2018 Tata Motors Customer Care's response Dear Mushtaq, We have been updated by our team that they have contacted you and addressed your concern. Also, they have informed us that you will be visiting the workshop basis your convenience. For any further assistance, we suggest you get in touch with them and they'll surely help you with it. Regards, The Tata Motors Team Verified Support Aug 29, 2018 Tata Motors Customer Care's response Dear Mushtaq, Our team tried to contact you multiple times on the number provided however, the call went unanswered. If you require any further assistance, feel free to connect with them and they'll definitely assist you with it. Regards, The Tata Motors Team | |||
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