Tata Motors — quality of parts & DELAY IN THE SERVICE FROM DEALER END

Address:

New Delhi, Delhi

I Pradeep Negi r/o LP-25C Pitampura, New Delhi had purchased a Tata Indigo ECS LS BS IV from Pawa Motors, Wazirpur, New Delhi on 31st Jan. 2011. My vehicle broke down in November 2014 and I took the vehicle towed to Malwa automobiles where I was told that oil seal, assy oil filter, assy injector with washer(all 4) etc. needs to be changed.The job card date was 16th Nov. 2014 & the invoice date of the service was 21st Nov. 2014 and the invoice no. is MalPlt-UP[protected]. Now after a gap of only 5 months, noise started coming from the engine & when it was taken to the service station (21st April 2015) I was told that the injectors have worn out and needs to be changed. I am not able to understand that is the quality of the injectors so low that they have worn out just after a gap of 5 months. The injectors are very expensive and I am not able to afford such a huge expense in such a less time period. I run my vehicle as a taxi andthe earning are not that much. i would like to know that why the problem occurred so early. My vehicle is in Malwa automobiles since 21st April 2015 but even after 3 days they have not taken any initiative for starting the work on my vehicle. This action of the dealership is affecting my business. Is this the way to treat your customers anad provide the best of service.