Tata Motors — regarding sales and service issues

Address:

226002

To,
The genral manager
Tata motors ltd,

Sir,
I have purchased indigo cs-gls, registration no. Up32 cq 4038, chesis no.601631krzpc7030 engine no. 475si56krzpb5865, dealer name gold rush sales & service ltd. 19, ashok marg, lucknow on 23.11.2008 (Sunday).

Since then i m facing many problems from your sales department. Firstly on 03.12.08 i have paid about rs. 24500 for insurance and registration but goldrush has given the receipt of rs. 12, 342 only to me, the rest of money deposited by me yet not told to me for which rest of money was taken by me. For insurance certificate proposal cum cover note supplied to me in which my residential address was mentioned wrong, and the policy & policy bond was not yet delivered to me till date. I have reminded several times to the dealer for my remaining insurance amount and policy bond but he always assured me that all the clarification will be sent at your home address by the post and reported to you at your contact number.
From the purchase date there a trouble in my car engine from the beginning of 1st service i. E check engine service, over heating and cut off. Car had been open many&many……time’s still the problem exists. No. Of complaints has been lodged through this mail but i have not received any postiive response as on today.in my previous are attached for your kind perusal and ready reference.
On 13.4.2010 at motorsales when i taken my car for the service they changed all my car locks and told me that they are defective, but the locks are not defective. They also changed my gear shifting lock but not given the key of that lock by which the lock got defective and rs. 1200 again paid by me for that lock. Every time when my car was at the workshop of motorsales my car got dented and scratched and after that they claim me rs. 13059 for the dents and scratches repairing. For this i informed to sh. Prasun singh and he agreed by that and he given me the coupan of rs. 5000 only for painting that is insufficient for that.
On 21.9.2010 goldrush called me to take my interview in his office... On that day tata delegates and sh. Deepak agarwal along with other goldrush service staff are present but these guys harassed me and gm/goldrush (Vimlesh bajpai) again called me to come of next saturday (I. E 25.9.2010). On 25.9.10 at 10:50 hrs. I again gone to the workshop of goldrush and met with sh. Vimlesh bajpai, he taken a test drive of my car and told me that there is no fault in the car… take it back and never come here again he stopped taking my case. After that i went to tata motors office at eldeco, magnum plaza, gomti nagar and met with mr. Shakeel. He assured me and went to goldrush with me and again after that mr. Shakeel and goldrush staff taken the test trial of my car and mr. Shakeel told me that ecu unit and related circuits are being tampered in the car and you do not get the check engine service, over heating and cut off message again. He again called me on 04.10.2010 at goldrush.
Here i want to inform you one more thing that everytime when i gone for the service (At goldrush and motorsales) of my car at the invoice reciept they have changed my contact number [protected]. They wrote their service supervisor number [protected], [protected] instead of my contact number by this i do not receive any calls for the complaints made by me. This is my open harassment.
If any action is not taken by you immediately kindly give the higher authorities.

Rakesh kumar nishad
Contact no. [protected]