[Resolved] Tata Motors — tata tiago xe start up problem | |||
Model name :- Tata Tiago XE Registration Number :- TS15EX7623 Date of purchase :- 19 Jun 19 Dealer :- Malik Cars Bowenpally Second servicing done on 24 Aug 19 at Malik Cars Service centre Bowenpally at 8441kms speedo On 26 Aug 19 at 1730hrs at Narsapur Village Medak District which is 40 kms away from home, vehicle developed starting problem, it was not getting started with self start nor push start. It is a remote village in the outskirts of Hyderabad city surrounded by dense Narsapur Forest over a radius of 15-20kms and there is no online cab services prevailing in the area. With a great difficulty I had to arrange a private car on hire for the family and stayed back to safeguard the vehicle till the time Towing vehicle arrived. Tata Service Centre at Bowenpally (Mr Shafi) was contacted and after telephonic troubleshoot was not successful it was adviced to pickup vehicle. After making request with Tata Motors Helpline Towing vehicle was arranged and it reached at 0030hrs for shifting vehicle to Tata Motors Workshop at 0130hrs. Now on 27 Aug till 1700hrs there is no update on what is the problem with the vehicle and how much time will it take for rectification. Such is the performance of Brand New Tata Tiago Vehicle which immediately after servicing develops unidentified technical issue. Now the breakdown happened 40kms away from my home struck up with the family in dense forest area and the 24x7 assiatance could reach only after 8 hrs on site. Tata Motors has to take the complete responsibility of the incident and either assure with the complete check of the vehicle for the serviceability and such incident will not happen in future (Technical issue which is not diagnosed by Tata Service Centre) or the vehicle may be exchanged with new vehicle without having such technical glitches. E Santosh [protected] [protected]@gmail.com Was this information helpful? | |||
Sep 29, 2019 Complaint marked as Resolved Tata Motors customer support has been notified about the posted complaint. Verified Support Aug 28, 2019 Tata Motors Customer Care's response Hi Santosh, We're disappointed to know about the experience you've had. We've forwarded your details to our team and they will soon connect with you for further assistance. Regards, The Tata Motors Team Verified Support Aug 29, 2019 Tata Motors Customer Care's response Hi Santosh, We trust that the concerns raised by you have been addressed and the vehicle has been delivered. Do get back to us if you need any further assistance and we’d be glad to help you. Regards, The Tata Motors Team | |||
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