[Resolved] Tata Motors — tata tiago xza new car. no response from either dealer or tata motors

vasu deva reddy katasani

from Chennai, Tamil Nadu

Address:

inlogic technologies tidel park, Chennai, Tamil Nadu, 600041

I bought tata tiago before 5 months. So may complaints are there in the vehicle. For past 5 months i am behind of service center. They have not rectified the issues till now. Instead of rectifying the issues, they are trying to convince me. The doors are not closing properly. The guy from tata motors is saying that the doors are heavy in tiago. So you have to close forcibly. It is not like other vehicles. As per his technical specifications, the doors can't close that much easy. If i need, he said he can give in written.

1. Entire dashboard is shaking even on the high ways if go in 100 km speed itself
2. Music system will not on some times until you restart the vehicle
3. Doors will not close properly
4. Automation transmission does not work some times but they tell that is not their responsibility
5. Doors noise will be too much.

Please don't buy this vehicle and suffer like me. Both the dealer and tata motors are not responding.

Was this information helpful?

No (0)

Yes (0)

Jun 10, 2019

Complaint marked as Resolved

Tata Motors customer support has been notified about the posted complaint.

Verified Support

May 10, 2019

Tata Motors Customer Care's response Dear Vasu,

We never want our customers to have such an experience with us. Please share your contact details, car chassis number and the dealer information via message, so that our team can connect with you to assist further.

Regards,
The Tata Motors Team

Jun 08, 2019

Updated by vasu deva reddy katasani Hi,

Your customer team does not have manners in dealing with the customers. Mr Kathir from customer support team is saying that there is no issue in the vehicle without checking the vehicle. The driver from the KLN motors came here to pick up the vehicle and he is able to identify the issues from his side in the vehicle. While i tried to explain the same with Kathir, he is not listening and started shouting at me. I am really fed up with the vehicle and enough number of times informed all these to eveyone. I decided to go to consumer court on this. I don't have any hope that the issues can be rectified. Istead of rectifying the isses, both KLN motors and TATA motors are trying to threaten me.

Thanks & Regards
Vasudeva Reddy K
+91-[protected]