[Resolved]  Tata Motors — tiago low mileage mh12qt0877

Nov 14, 2018

Updated by kmps Someone from Concorde Motors had called to inform that they would schedule a visit of their technical person / team to have a look and cross check. Till date no such date / time has been scheduled nor informed to me. Could you please intervene and expedite to resolve this issue

Thanks

Kirandeep Kaur Pruthi
M.: [protected] / [protected]

Nov 15, 2018

Updated by kmps Dear Sirs

Today, 15th Nov, Mr Sagar (M.:[protected]), Technical Visit, Concorde Motors Pune, came at 10.30 am

He opened the bonnet had a look; closed it

Set some parameters on the dash board meter and took a test drive. Driving constant at near 40kmph and maintaining the rpm to below 2000; selected a route with negligible traffic and with practical non usage of brake at speed breakers. After his calculated run of 5kms, he concluded that vehicle is giving an average of 15km per litre

After returning back, he spoke and reported the above to Mr Amit Salunkhe (M.:[protected]), CRM, Concorde Motors Pune and passed on his phone to me. This is what Mr Amit had to conclude:
1. Average is good
2. In city run you can at best get just 12-14kmph
3. Maybe with extra running on the vehicle, the average will improve
4. No instrument is available to scientifically check the vehicle average in their garage / workshop
5. Best way to check exactly the average is fill up the tank, run vehicle for considerable mileage and refill / top up again_ then calculate the average

My contention is very simple:
1. If 15kmph is the average obtained on near ideal running condition (as test driven by Mr Sagar), why does TATA Motors claim an average upto 24kmph?
2. Is city run average of 12-14kmph justified_ as claimed by Mr Amit? and does TATA Motors endorse this?
3. Doesn't TATA Motors / Concorde Motors have scientific instrument / process / application / methodology to check and verify the exact mileage a vehicle is giving?
4. The conclusion that my vehicle, MH12QT0877, Tiago XZA 1.2P, AMT, is giving just 10-12km per litre average is based on minimum 5 times tank fully filled condition runs

I await clarification to the above and necessary immediate corrective measures to solve this issue of low mileage

Best regards

Kirandeep Kaur Pruthi
Bungalow No. 6, Uttaranagari Society
Bhau Patil Road, Bopodi
Pune 411 020
M.: [protected] / [protected]

Nov 16, 2018

Updated by kmps Waiting for someone from Tata Motors / Concorde Motors Pune to call / communicate / take corrective action

Nov 19, 2018

Updated by kmps Since none from Tata Motors nor Concorde Motors Pune has bothered to contact / communicate with me on this issue, I am believed to presume that the company has no answer to this and that they know for a fact that average is very low.
Under the circumstances, if no such suitable action is taken within next 48 hours, I want
Full refund with return of this Tata Tiago XZA 1.2P AMT

Kirandeep Kaur Pruthi
Bungalow No.6, Uttaranagari Society
Bhau Patil Road, Bopodi
Pune 411 020
M.: [protected]; [protected]

Nov 23, 2018

Updated by kmps On 20th Mr Yuvraj Paigude (M.: [protected]) CRM Concorde Motors, Pune, called and we mutually decided upon Thursday, 22nd Nov, 11.00am, for the trial / test for mileage (km per litre average)

Kirandeep Kaur Pruthi
M.: [protected]

Nov 23, 2018

Updated by kmps In the morning of 21st Nov, I sent Mr Paigude the following message:

Please define / specify the parameters for tomorrow's trail for mileage_mh12qt0887
1. Where fuel is to be filled / topped up before and after the trial run?
2. Which route has been selected for the trial?
3. What other conditions / restrictions are required?
4. How may km run is desired / decided?
5. Any other relevant details / information?
6. What's the expected km per litre at end of trial / test run?

The above are required latest by this evening

This same message was also forwarded to Mr Amol Shukla, GM, Concorde Motors, Pune and to
Mr Abhishek Anand, CSM, Tata Motors

Kirandeep Kaur Pruthi
M.: [protected]

Nov 23, 2018

Updated by kmps No communication / feedback / response came till late evening of 21st Nov when I called up Mr Paigude_no response and then Mr Amol_no response. Both didn't take my calls nor did they revert back / call back.

Kirandeep Kaur Pruthi
M.: [protected]

Nov 23, 2018

Updated by kmps Later Mr Amit Salunke, CRM, Concorde Motors, Pune, called me to verify the test / trial scheduled for the next day (22nd Nov). I told him very clearly that unless parameters are predetermined / decided and estimated set goal (km per litre) is established / specified, no test / trial can happen. He was not aware of the questionnaire sent to Mr Paigude, Mr Amol and to Mr Abhishek. I sent him immediately the same for details to be filled in

Kirandeep Kaur Pruthi
M.: [protected]

Nov 23, 2018

Updated by kmps Till today, 23rd Nov, no details have been forthcoming from any of the three from Concorde Motors, Pune nor from Tata Motors_which increases my doubts / apprehension that:
1. Both the companies are not sure of their own product
2. They know, in the back of their mind, that the said vehicle will not meet the desired standards of mileage (km per litre average); that's the reason
3. They don't want to conduct the test / trial in a more systematic & precise manner or in a manner which is scientific

Kirandeep Kaur Pruthi
M.: [protected]

Dec 03, 2018

Updated by kmps crm.[protected]@concordemotors.com
abhishek.[protected]@tatamotors.com
yuvraj.[protected]@concordemotors.com

Dear Mr Amit

Greetings

After much follow-up, constant insistence and pressure, you finally shared the parameters and conditions for conducting the test for average (km per litre) check

Thereafter, as per our mutual agreement and acceptance (on 28th Nov.), the testing was to have been done today, Monday, 03rd December, 9.00 am

It's shocking and disturbing that none from Concorde Motors (marked on this mail) has shown any iota of professionalism to inform if you were not ready to conduct the test. My entire half a day, kept free only for the pre decided Test, has gone totally waste

Any of your excuses_ that you called but call was not taken; call didn't go through; or line was busy; etc_ will not hold good because there's been no call from you; no missed calls; my mobile was and is working with other calls (incoming/ outgoing) reaching

Under the circumstances,
1. I am now no more interested in further communication on the subject with you nor do I desire any other day / date for test
2. I demand FULL REFUND for my vehicle Tata Tiago XZA 1.2 P AMT, MH12QT0887

Kitandeep Kaur Pruthi
Bungalow No. 6
Uttaranagari Society
Bhau Patil Road, Bopodi
Pune 411 020
M.: [protected]

Dec 10, 2018

Updated by kmps How can my complaint be marked as Resolved when no such action has been taken.
Please immediately reverse this to NOT RESOLVED

Kirandeep Kaur Pruthi
Bungalow No. 6
Uttaranagari Society
Bhau Patil Road, Bopodi
Pune 411 020
M. [protected]

Dec 11, 2018

Updated by kmps Arbitrarily marking any complaint as Resolved amounts to misrepresenting of facts, playing with customer sentiments

PLEASE INFORM DETAILS OF HOW THIS ISSUE / COMPLAINT WAS RESOLVED WITH FACTS AND FIGURES

Kirandeep Kaur Pruthi

Dec 21, 2018

Updated by kmps Still waiting for details_facts / figures_ how this complaint was resolved

Kirandeep Kaur Pruthi
M.: [protected]