Tata Motors — Very very very poor customer service and false promises by authorized dealer of tata motors, abc auto link subhanpura

Address:

Vadodara, Gujarat, 391345

My vehicle, tata indigo met a road accident on may 6, 2016 and my vehicle shifted to abc auto link, subhanpura, vadodara on 7th may 2016 for servicing. Surveyor visited on 8th may at dealers place and given him work permission. But dealers service adviser told me that one of spare part (Front apron assembly) is not in stock and he is ordering it from pune. And it will take approx 1 week to reach the material to workshop. When i called him on 17th may, he told me that part has been ordered but not yet received, he told me he will call me back once material arrives at dealers place. I again called abc auto link on 20th may and spoke to body shop asst. Manager (Chiragbhai). He asked me to call pareshbhai, another service adviser. I called him also and he said the same old story, part is in transit and will update once they will receive. Then i logged a complain to tata helpline/1-[protected]. After this i waited for a week also but i have not received a single call either from tata motors or dealer. Then again i called chiragbhai, he told me he will check and call me back. But no calls received by abc auto link. I tried calling them but now they not picked my phone also. On 4th june i visited the abc, auto link again and i asked for part order no. And date of order. Then i came to know that part has been ordered on 27.05.2016 and not on 08.05.2016. So for these long 20-25 days dealer was jus lying without any proper knowledge and fact. Then i called to tata helpline and explained them all story. Now complaint is re open and they are saying now it will be resolved soon. I called to abc auto link on 11.06.2016, but parts yet not arrived and no clue when it will be available. Over all its pathetic service from a indian multinational company called tata motors. And in future i will never go again for tata vehicle when changing my vehicle.