Tata Nano — Non inspection

Address:

Kottayam, Kerala

Rajesh Rajasekharan
Chief Executive
T Adz
GF.6, Skyline Citadel
Kanjikuzhi
Kottayam – 686 004

Sir,
This is to bring your kind attention about the bad experience we had today, in connection with the delivery of our new Tata Nano car.
For the use of my wife (DEEPA RAJESH) I have booked a Tata Nano car last week and the car was allotted to me today after temporary registration. As informed we (whole family consisting of 2 children and my aged mother) have reached the MK Motors showroom at Kodimatha, Kottayam around 6 pm to take the delivery of the vehicle. The Sales Executive, Mr.Soji explained everything and we were very happy about his pleasant / pleasing personality.
After completing the procedures of delivery only we could find the complaint of the car i..e. the rear wheel of the car is wobbling. Immediately we noticed the complaint to the authorities and they checked and confirmed the complaint. Then they called the break down service vehicle and they also came and tried to rectify the problem. But they were also failed to solve the complaint. Therefore we returned without taking the delivery of the car and also we returned all the documents handed over to us earlier.
It is understood that before doing the delivery they were failed to do the Pre Delivery Inspection. If they done the PDI they could easily understood the problem and could have rectify it.
The disappointment and the mental agony suffered by me and the family were indescribable. Hope you will realise our feeling and do the needful. Also please take necessary steps to avoid such incidents.
If it is a manufacturing complaint please take necessary steps to replace the vehicle.
Thanking you,
Yours faithfully,
Sd/-
(Rajesh Rajasekharan)