Tata Nano — Rusting of TATA Nano

Address:

New Delhi, Delhi, 110092

This is regarding my Tata Nano LX, Regn. No. DL 5CG 2355 Reg. Dt: 08/01/2015 I purchased my Tata Nano (Nano LX Metallic, pearl white) from Raghuvanshi Motors, Dilshad Garden, Delhi with a 4 year warranty. All the services were done by Raghuvanshi Motors and the car was never touched by any outside mechanic, after 2 months of purchase, the car started making noises while turning towards right. The issue was bought under the notice of the service centre and we were promised that it would be resolved soon. Every time the car went for servicing, the problem was solved temporarily by them. I was never told that my car was rusting from the bottom or I should get it painted by a rust proof paint to keep it safe. Then two senior people visited, one from Gurgaon and one from Raghuvanshi motors, the ensured me that the problem will be solved soon, the car was kept in the service centre for a month and it was ensured that the problem would no longer occur, but again no photos were provided by the service centre. They told me that the complaint had been resolved so I trusted them. The car looked fine from the outside but a few months back I got to notice that the base of the car has rotted completely and the rusting has eaten up all the metal. This time when I car went for servicing, I noticed myself and clicked photographs, but I was never informed about the rusting by the service centre people, you can find the photos attached to this complaint. I got a call from the service centre about the charges but when I went there to take a good look at my car, I was shocked to see its condition from the bottom, then I was informed that the noise created when I turn my car to right while driving is arising from the same rusting issue. People in my neighbourhood are also having cars, but none of them is facing this problem. And I have driven my car for just 16000 Kms (no accidents/no claims). So please tell me even after repeated complaints, how can I be sure that the car is safe for my family to travel in? I am highly disappointed by the services provided and by the ignorance of such a major problem. Hemant Bhardwaj [protected]