Taken this car in June 2015, initially no issues however in last 7 days facing lots of issues. I had sent the car on 25th Oct 2016 to the Kandivali workshop because the car suddenly stopped on the highway due to an engine failure while on CNG. The next day the advisor (Pankaj) who was dealing with the issue informed me that the issue has been resolved, hence took the car out by paying Rs. 10000. When checked with him what happens if the issue occurs again he replied stating that he has fixed 3 cars having d same issue n it will not happen again. This shows that this issue is for mostly all the cars with this make. On 27th Oct again the same issue occurred after using the car for 150 kms... I spoke to Sushma asst.mgr from Kandivali, she also assured me the problem will be fixed n the issue won't occur. The next day 29th Oct again the issue occurred. Sushma told me that she is sending an technician asap. Technician checked the issue however could not resolve d issue. Informed my driver that he would come the next day 30th Oct however did not turn up n did not even bother to notify my driver or me. On 31st Oct Sushma called me in the morning stating she is sending a technician however till now there is no technician who has come. She has stopped answering my calls too... Is this the service that "Tata" offers. I am loosing Rs. 2000 per day because you guys cannot fix the issue. Today is the 4th day n the car is off the road. I took this commercial vehicle to do business. This is not solving my cause.
My expectations
1) If you cannot fix the issue replace my car with a similar car or a diesel car which is 1 year old.
2) Loss of my business which is Rs.2000/day
Car No MH47C7187
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