[Resolved]  Tata Photon — Closed about 4 months ago, why are you still sending the Invoice

Address:Bangalore, Karnataka

Dear Sir, About 4 months ago I have placed a request to close my tata photon account(Dec 2013), Bangalore, Account No.:[protected]. The details are as below mentioned:

But I am surprised to receive the invoice for every month till now . Mobile Number : [protected] Account No.:[protected].

I really fade up of calling to customer care every month to cancel my account. Every month customer care guys will say they will cancel the account, even i am getting the SMS for cancellation of account. But still the invoice is generating every month.

After four months suddenly today I got a call from Tata photon office Delhi, that i have to pay this four months amount otherwise, they will put the case in court.

This is too ridicules service provided by tata photon, unnecessary i have to pay 4 months charge without using a single day.

I don't prefer any one to take the service from tata photon

Cancellation refrence number :[protected]recently i again made cancellation)
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Aug 14, 2020
Complaint marked as Resolved 
May 13, 2014
Updated by sameenamd
I called so many times to customer care, they told that the account will be on hold for 3 months, but we don't need to pay the charge for it.
After 3 months it will automatically cancelled.

But nothing happened like that every month i am getting the bill which i am not using for single day.

I have all the proofs related to the cancellation how many times i called and places the request.

If I will not get my money back, I am going to put the complaint against Tata photon service.
Complaint comments 

Comments

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

As per our discussion over call on [protected], please be informed that we have already registered the request regarding cancellation on 06-May-2014 vide docket number[protected]. Further we would like to inform you that your current outstanding is zero.

Thanks and regards,
Customer Care
Tata Docomo.

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