Tata Photon Max WIFI — New Faulty Device

Rajesh Rajaram

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600117
Website:	www.tatadocomo.com/photon-max-wifi.aspx

I bought the Tata Photon Max WIFI data card postpaid connection via online with number [protected] on 25 Sep-15. Due to faulty device the connection is not activated. Service engineer came to place and found the device is a faulty one and gave DOA letter. When I contacted customer care for next steps, I was told to submit the DOA letter to any of the TATA Docomo Brand Store and get the device exchanged. However the Brand Store at Whites Road, Annasalai, Chennai refused to replace the device. Again raised the complaint via customer care but no resolution till now (14 OCT-15) and the resolution cut off time crossed twice. Its almost going to be a month now and I lost trust in getting the connection. Either replace the device with a new working one or refund my amount. It was overall bad customer service and customer experience for me and online sale customer support was a foolproof system.

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Oct 14, 2015

Updated by Rajesh Rajaram Got call from customer care and they told me to go to Tata icare center for device replacement with new one. However icare center refused to give me the new replacement.
Again I called customer care and they asked for additional two days time for resolving the issue.
I think Tata is incapable of providing the new service or resolve the issue on time. I lost faith in tata..

Oct 23, 2015

Updated by Rajesh Rajaram Got new replacement device on 16 Oct, however connection not activated till now ( 23 Oct). This shows Tata incapability to resolve the issues. Please note I bought the device on 25 sep and its been a month. Called customer support multiple/numerous times. But no proper answer.. Thank you Tata for showing me how a customer service can be worst like this..

Oct 25, 2015

Updated by Rajesh Rajaram Till now no resolution or response to my complaint[protected]. I don't know what is the cut off time for resolution...

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Comments

Rajesh Rajaram

from Chennai, Tamil Nadu

Got call from customer care and they told me to go to Tata icare center for device replacement with new one. However icare center refused to give me the new replacement.
Again I called customer care and they asked for additional two days time for resolving the issue.
I think Tata is incapable of providing the new service or resolve the issue on time. I lost faith in tata..

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo