[Resolved] Tata Photon Plus — Harassment by customer care caller who allegedly deactivated my photon services before payment due date | |||
I am shocked by this incident with tata photon call center. My photon number is [protected]. I got a call on 7th Dec from a man from tata photon asking me to pay up my bill. My bill is not due until 10th Dec. That man spoke to me like I am a thief and he is an extortionist! Ofcourse I know when to pay my bill, I do need the internet! He said he would keep calling me till I paid my bill and when I hung up I immediately got an sms saying my photon services was disconnected. The reference id was[protected], I did never issue this request. MY BILL IS NOT DUE TILL 10TH DEC AND TATA PHOTON HAS NO RIGHT TO DISCONNECT MY SERVICES. I am appaled with this behavior! After this I have issued not one but two complaints with reference ids[protected] and[protected], but my internet has not been activated till now! I do not feel its right to give so much leverage to a call center employee that he can harass and deactivate any customer's service! This is completely unacceptable behavior! I feel deeply hurt. I have been a decent customer of Tata photon and have been using their services for many months. Not even ones have I not payed or even delayed payment of my bill! This is very disappointing. I again want to say that you can't disconnect a customers internet when even the due date hasn't passed. I am very hurt and displeased by this incident. Till now my service hasn't been activated! I am on the brink of disconnecting Tata photon services myself! The behavior of that caller was extremely harassing and unruly. I didn't expect this from a trusted company like Tata photon. They must mend this horrible incident. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
So finally my services have been restored, after so much trouble. But I still don't understand why did this happen. Why was request for deactivating my services raised at all, the id was[protected]. Even I don't have much time to go around and this incident was completely undesirable. Also, I receive tens of SMS and emails to remind me to pay my bills, I don't think there is any need for such harassing calls from such absurd callers!
Dear Customer,
We tried to speak to you personally over the call, to understand your concerns regarding unbarring however, we were unable to contact you, since your call was not answered.
We apologize for the inconvenience caused. We would like to inform you that you connection has been restored on[protected] post payment received.
You can also email us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer care,
Tata Docomo.
We tried to speak to you personally over the call, to understand your concerns regarding unbarring however, we were unable to contact you, since your call was not answered.
We apologize for the inconvenience caused. We would like to inform you that you connection has been restored on[protected] post payment received.
You can also email us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer care,
Tata Docomo.
53%
Complaints
1010
Pending
0
Resolved
540
2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
View all Tata Photon contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.