[Resolved]  Tata Photon Plus — Regarding internet usage and validity

Address:

New Delhi, Delhi

I had an unlimited data pack recharge worth Rs. 710 on my Tata Photon Plus number [protected] on 6th February, 2014, which promised post consumption of bundled data (at speeds up to 3.1 Mbps), Unlimited Usage speeds up to a 153.6Kbps for 28 days. After my initial data usage was exhausted on 24th February, my Photon Device would not connect to the internet at all even though validity remained. I tried changing the settings as per the directions of the customer care executives of Photon Plus and it did not work. Since then, I have been placing regular calls on the customer care number but it is of no avail. The executives insist that it is a problem related to settings of the device which I have already checked. They refused to lodge a complaint also on this ground which is not acceptable. I tried to lodge a complaint on their website also, which, after even repeated attempts, would somehow not register the complaint. During this entire process, I have been unable to access my internet connection for 5 days out of the 28 days for which the validity must subsist. Kindly address the issue on a priority basis. I am also attaching a copy of the e bill I received for recharge and the complaint I attempted to register on the website, which did not register even after repeated attempts.