Tata Power Solar Complaints & Reviews

I have received the Tata solar pump of 50 stage and 3 HP on 28th oct 2022, at the time of installation from one of reference i got to know that 50 stage pump is not performing well as per the requirements and at the same time i had a discussion with area contractor of tata solar pump that i don't think this 50 stage motor would work properly so they mentioned that they would replace this solar pump within the month with 30 stage and 3 HP and they have not replaced it till the date and they also mentioned that the officer would visit after 3 months to check the Solar pump if it is working or not which not done yet. The current scenario is that my solar pump of 50 stage is not giving the required performance, so I kindly request you to come and visit the solar pump check yourself and replace it 30 stage and 3 HP

I installed the Tata Solar Power and it was commissioned on 18/04/2013. The inverter and battery stopped working after five years, after which I upgraded the whole system to 2.72 kW from 1 kW using Tata Solar Panels with a new 4 kW inverter and new batteries. Everything was okay till recently when the previous panels installed on 18/04/2013 stopped producing the required electricity. A third-party technician analyzed the problem and informed...

I installed the Tata Solar Power and it was commissioned on 18/04/2013. The inverter and battery stopped working after five years, after which I upgraded the whole system to 2.72 kW from 1 kW using Tata Solar Panels with a new 4 kW inverter and new batteries. Everything was okay till recently when the previous panels installed on 18/04/2013 stopped producing the required electricity. A third-party technician analyzed the problem and informed us that the panels have been internally damaged. The panels have degraded internal solar cells having patterns that look like snail trails in them. This shows the poor quality of the solar panels. When the system was bought from Tata we were guaranteed a warranty of 5 years for the entire system and 25 years for the solar panels, When we contacted the officials from Tata, they sent technicians from Kayamkulam to inspect the panels. The technicians said that since the upgrade of the system was done by third-party technicians they won't provide a warranty to the solar panels bought from them. This goes completely against what they said when they installed the system. We were told that the Solar Panels will be given 25 years warranty if the panels don't give 90 percent output after 10 years and will be replaced if not. The degraded internal solar panel cells have nothing to do with the external system drawing power from the cells. All proof in photos will be attached to this complaint.

It seems daily power generation is very less as per panel installed

Newly installed solar system is not working and is in tripped condition

I am trying to change the name on my electricity bill/associated CA no. as I recently moved into a new property that has the name of builder associated with the Electricity meter.

As per the list of documents(only available list) mentioned on tatapower Delhi distribution website (attached below), it asks for ownership proof as *property documents* and NOC from previous assigned owner. I have attached both the listed documents but still my application has been cancelled twice with no explanatory reasons(attached letter). The reasons mentioned are not understandable by their own callcenter customer staff and they simply hangs up.

I have been following this process since two months but getting no detailed answer. This time it is cancelled with reason "few pages missing in property documents". Can you help me explain what few pages address to? This is simply making consumer visit the office and make it a painful process and there as well no one has any answers.

I also want to bring in notice that somehow the agents outside their office knows everything required and are getting the name change within days on return of a fees. I feel this is a blunder which I am going to highlight further on social media too to bring this in government's attention what false practices are being taken place.

Please help me address the concern and suggest what possible solution is there.

Ref: Invoice No [protected] dt 22.11.22, Sales Order No 65245529
I had ordered for Tata Power Solar at my residence Eettungal House, Rose Nagar, Kalathil Road, Aluva, Ernakulam, Kerala 683101. The company had delivered the material, The person from your office came to my home take the payment, also I had made the cheque for Rs 176024/- on 25.11.22. But when it came to the fixation of the equipment over my roof top, he gave me an estimate...

Hi Team,

One person taken money from me to provide tata solar pump.
I know this could not be from TATA but is he using TATA's name. I am farmer and small amount of money is lot for me
Please help me here

His mob. No. [protected] on this no. I have sent money by phone pay

Thanks,
Mangesh jadhav
[protected]
Jadhavmp.[protected]@gmail.com...

This is with reference to a payment issue which I have been trying to get resolved via Tata Power's customer service since 16th October 2022.

My consumer # is[protected].
My bill for September was INR. 1766/-
Bill was paid on 16-October in full for the amount of INR 1766. However, by mistake the consumer # entered was incorrect. The payment was made to consumer #[protected]incorrect #) instead of[protected]...

आदरणीय साहेब
श्री सदाशिव बंडू झंजे राहणार मेडद ता माळशिरस जिल्हा सोलापूर पिन कोड ४१३१०७
आपला ३ एच पी ५० स्टेज सोलर वॉटर पंप दिनांक २८/१०/२०२२ रोजी माझ्या विहिरीवर...

They didnt install solar properly at our home, they are supposed to install a dongle on the inverter which they didnt do .

The solar panels are supposed to be serviced by them every 3 months which they dont do.

They customer care is just pathetic. They just ask us to call multiple different numbers with no response for over a month.

The registered complained booked numbers on[protected] :
98887br...

Reference KSEB Consumer number[protected] in the name of Prakash Dharan, had booked for Solar Connection through KSEB ourja scheme, the agreement was also signed 02 months back, however the installation is still pending till date. Please expedite.
Prakash Dharan, mobile no [protected]

The subject plant installed at our home is not functioning as the Inverter is showing red . Please depute your technician to rectify the defect at the earlist. Invoice No. E/C/198/2020-21 dated[protected]

My solar pump not working last 1 month and Tata customer care not attend my call and not resolved my issue

Myself mohanan b.( Customer of tata power solar) project no: P.31020221R100. from trivandrum.
Sir on 28/06/22 i got the delivery of materials and I did the payment completely and your technical team on 10th of August did the installation, but the work is incomplete till now and there is no proper response from them.
The major issues I face are.
On delivering materials i only got 3 bag of earthing compound, but there...

The installation of the panels are on concrete ballast. The Ballasts are having the following problems and hence the Panels are not tightened with nuts (they are kept loose).

1. The surface of the ballasts are not even and flat. In most of the cases it is inclined and if we tight it with nut it will get bend.
2. There are cracks on almost all ballasts.

Ballasts are supposed to last long (as the panels are).

Please let me share the images of the installation so that you can evaluate the gravity of the problem I am trying to explain.

Request you to solve the issue at the earliest.

Dear Sir,

Good day,

I would like to raise an official compliant regarding the delay in installation of the roof top solar plant at my residence.

We had applied for roof top solar installation as per Kerala state electricity board initiative to encourage solar power usage.

Residence is located at Perumbavoor municipality, Pin-683542.

As per the PO No: EPC# No. PHII-S2/TATA/26, Sales order No: 65214260, the equipment's consisting of Solar PV panels along with accessories were delivered on 22/June/2022 by TATA power solar and the payment for the equipment's were promptly made through cheque payment, chq No:43657 dated 22/June/2022. The Cheque has been enchased by Tata power solar on 29/July/2022.
It has been more than 2.5 months from the date of delivery of the equipment's, no further progress has happened.
Tata solar power team members are not responding to the phone calls and there has been no communication.

We request to initiate the installation as soon as possible with out further delays.

Customer Name: Indira Radhakrishnan
Location: Perumbavoor, Ernakulam Dist, Kerala, Pin-683542

Thanks and Regards
Hari Krishna R

This is from C Abraham, S66, Kannampurathu, JP Nagar, Kuttapuzha, Tiruvalla, Pathanamthitta, Kerala.
I am raising a complaint with Solis single phase 3 kw Inverter connected to the Tata Power solar 3Kw roof top solar system ( 8 panels) under the KSEB subsidized roof top soura project.
It was commissioned on 31/08/2022.From then there is yellow alarm light in the Solis inverter .So lesser units of current is producing Most of the time current is not generating even when there is bright sunlight. There is no shade at all around the panels.
Kindly make necessary arrangements to send a technician to resolve the problem immediately. To day only 2 kws of electricity is generated till now.Here it is a sunny day now.

I have raised the same complaint through your toll free number on 01/09/202÷. but so far no action was taken yet.
Yours Sincerely
C Abraham
Phone [protected]
Email [protected]@gmail.com

It's a matter to ur kind notice that solar panel is installed in our school Billawar is not working due to unknown reason. Detail is mentioned below.
Model... Sunbird 1kE
Sr. No... P[protected]
TPS No.. [protected]

Brillo solar, Trivandrum installed 4.35 KW solar system in my house at Paruthippara, Trivandrum and started operational on 11/8/22. 1st day I got 15.8 KW & 2nd day I got 15.5 KW. Both days it was very much sunny.No rainy atmosphere. I should get 4.35x4 = 17.4 KW. Can you confirm how much I will get for one day. One of the solar panel I had observed little darkest. Can you arrange to rectify the problem.