Tata Steel — Installation issue & Hinges issue

Address:

Umminikulam, Kanjikode, Palakkad

I purchased 6 nos of TATA PRAVESH doors early this year which were installed on 7th July 2021 by the dealer - Prabhu Steels Palakkad, kerala. During installation the technician found a known issue (hinges issue) in one of the doors and a complaint was raised by the dealer for the replacement of hinges. The complaint ID shared by prabhu steel is #36147.
I have been regularly following up on this issue with respective people at Prabhu steel (Mr.Vishnu @ [protected]) and Tata Pravesh (Mr.Tony @ [protected]). While I was promised that the issue would be resolved within 15-20 days initially, the dates kept changing and the final committed date was on 20th August. I was told that the spare hinges were shipped from the factory on the 16th and assured to fix the issue by the 20th..

However I understand from Vishnu that they have not received the parts till today, hence he is not in a position to commit a date any more. On the other hand, my calls to Mr. Tony went un-answered for a few days.

While I have heard a lot of horror stories regarding services of TATA vehicles (and hence I stayed away from it so far), My experience with TATA PRAVESH is not any better.

Initially during installation, the technician installed one of the doors incorrectly, though I have provided the floor plan and details while order booking itself. Later the Tata salesperson and the technician convinced me to make additional payment for the re-installation (ref:Complaint ID: 34733). Now the hinges issue has been lingering for about 2 months.

I feel really embarrassed to write this mail to TATA as i feel i am writing against the greatest visionary India has seen in this century...
I think you must feel ashamed in creating such bad remarks to TATA group against the good deeds this legend is up to in his daily life.

I have no further say. If you guys feel yourselves wrong pick this up and fix it, else I can afford to discard your product on the whole and walk away from your services.

Regards

Murali - [protected]