Tata Swach — waiting for installation

Address:

Chandigarh, Punjab, 160062

It's been almost 10 days since I have been following up with customer care to get the purifier installed. They keep telling that the complaint has been registered for installation and forwarded to concerned department, but no exact status.

I want to know why this delay even though I live in city not any other remote place. Why does it take more than 10 aya for installation while you claim to service in 2 business days
No resolution. Bad service! Pathetic customer care!