Tata Tele Services Limited — Broadband usage / Billing issues

Address:

Hyderabad, Andhra Pradesh

I have been using Tata Teleservices for more than 18 months now and I have a 30 GB per month package which runs to 1700 Rupees per month. During Jan 2014 I have been having many issues with connectivity and constant down time. I have opened many complaints regarding the same. While this is going on I have a new issue with them. I received a monthly bill for Rs.8500 for Jan 2014. They are stating that I have used 37 GB of data during this month.I have hardly used 2 GB for the whole month and I have a software that keeps track of my Upload/Download. Tata Tele services is cheating customers with bad business policies. Their usage calculating is nothing but cheating. Also, I have a 30 GB plan for 1599 and how can they allow excess of 30 GB? Why did n't they stop my account after 30 GB usage? Also, I see they have a credit limit set on my account to Rs.4700 and why did they even exceed that limit? I am not sure how they have arrived at that credit limit. I have asked all these questions to Tata tele services customer care and no one answered so far. So, Please be aware of this RIPOFF by TATA Teleservices Limited. My Account number is[protected]