| Address: | Ghaziabad, Uttar Pradesh |
Dear Sir/Madam,
This has the reference to the telephonic discussions held with different members of TATA Photon+ Team regarding the resolution of extremely slow speed issue reported to you on 6th September 2014.
I was requested by your executives to wait till 15th September 2014 and was further apprised that after 15th September'14, the speed issue would be resolved by your Network Team.
It is already the evening of 17th September 2014 as I write this email to you and I am immensely frustrated and unhappy to state that I am still facing the same speed issue. The speed is extremely slow to even allow browsing the websites forget about the downloading activity which you claim can be done at high speeds with your device.
As I had also suggested to you in my previous email dated 06.09.14, kindly depute a competent service engineer at my residence (Address: Flat no. C-505, Gardenia Square, Crossings Republik, Ghaziabad- 201016- U.P.) for installing a booster to enhance the speed.
Alternatively, if you are unable to take necessary action to increase the speed of the device, kindly close my connection permanently and process the refunds of Rs. 2444/- on prorata basis with immediate effect.
Regards,
Amrish Tiwari
Sr. Engineer TBCM)
BHEL-TBG, Noida
On Sat, Sep 6, 2014 at 1:49 PM, Amrish Tiwari <amrish.[protected]@gmail.com> wrote:
Dear Sir/Madam,
Please register a complaint for extremely slow speed of internet for my TATA PHOTON+ no.[protected]. The speed has become extremely slow and frustrating for the last 30 days since I have shifted to my new place of residence in Ghaziabad and it is nearly impossible to even browse the web pages; downloading a document/ file is nowhere in the picture.
Kindly arrange a visit by a competent staff ( Service Engineer) at Flat no. C-505, Gardenia Square, Crossings Republik, Ghaziabad (U.P.) to resolve the problems immediately and to the satisfaction.
During the last interactions held with your executive in May'14, when I was facing similar speed related issues, it was proposed by one of your executives that a speed booster would be installed at
my residence free of cost to resolve the issue to which I had agreed and informed him to install it at my new place of residence. The same may please be arranged now when your service engineer makes a visit.
In case, you are unable to take necessary action to increase the speed of the device, kindly close my connection permanently and process the refunds on pro rata basis with immediate effect.
Regards,
Amrish Tiwari
Senior Engineer
BHEL, New Delhi
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