Tata Teleservices Complaints & Reviews

Hello,

This is to inform that I was using one tata post paid connection ([protected]) but when i realised that i dont need it any more. I called up customer care dept. and told them that i want to deactivate the connection.
They asked me : why you do not want to use it ...i told them that I dont need it as there is no requirement of that connection any more as i am using one more connection of Airtel mobile.They told me that they have submitted that request and it be be done in 2-3 days time. i also requested them to return my security 600 rs. which i submitted when got the post paid connection. customer care dept. told me that you will receive a checue of the same with 3 months of the deactivation.
I switched off the phone since then knowing that it will be now deactivated.
But now after 4 months, from last 2-3 days i have been receiving a call from someone who told me that he is calling from TEES HAZARI and one case has been registered with the file number DLK-251against me for not paying the bill of TATA mobile number - [protected] which I had already deactivated four months back.He told me one notice was sent to my address but so far i have not received any notice so far.He also asked me to talk to the advocate who filed this case against me Mr. malhotra - [protected]
It is unnecessarily a harrasment of customer gor no reason. Insteaf of returning my deposit they are filing a case against me. I am using one more TATA data card connection. I am planning to deactivate that connection as well from such a bad company who harrass customers like this.
I request you to please advise me the further actions on this..
Thanks
Punit Sharma

I have disconnected my Tata broadband connection on 29th May,2009.
I had made security deposit of Rs 500/- towards bachelor security which was due to be refunded with in 45 days. Even after 5month i did not get the security refunded.

I have check no and all the transaction details of the check been credited to TTML account.
After number of mails and calls to TTML customer care they committed severals date when I will received the security refund but I did not get it till now, also Customer Care has stopped replying to my mails.

Following are my details:
Username : [protected]
Account Number :[protected]

sir,we were used ur WLL no.[protected] & [protected], firstly when ur dealer came to us they tell us these boths no have free talk to each others. but when we received the bill they added bill of these no witch they talk each other.then we talk to dealer they tell us sorry these nos are not free each other([protected] to[protected],they misguide at the time of connection.so we disconnected the phones.our bill was rs.2009 we talk them about waiver witch these no. talk each other .then they waived us rs209 and we clear our account by paying rs 1800,receipt no. 50096774 on dated[protected]at NITIKA TELECOM sangrur,but they dont have clear our dues ,someone called us we r talking from delhi that ur payment not received we r going to court .now we purchase a new connection of no [protected] and they stopped out going calls and saying please pay ur dues.so please tell us where we are wrong either using ur phone or something else,we have bill payment receipt no.50096774 page no. 01936

I had purchased 4 recharge coupon of 360rs/ in the month of april 21, 2008 but they all are already reedemed. from last 18 months i am trying to resolve my problem from tata. but i got very poor feedback from tata customer services. when even i talked with the customer care they are saying contact with the local help desk. when i contact with punjabi bagh (new delhi) local hub so they had informed me this coupon are recharged from there directly. & as per there manager somebody from there local hub was involve in this case. they will take action on it & resolve my problem but even yet money is blocked in tata teleservices. the customer care even note my complaint in the system. i am also attaching the coupon in this compliant..

My telephone was clonned from January 09 to April 09. I came to know this fact after complaining hundred of times to tata customer care department. they said that are sorting out your problem. But from Jan 09 to April 09 the problem could solved. In this period the phone number and the instrument was of no use for me bcos i could not use it but continously i was getting fake calls from unknown persons.

Know from past 2 months i am getting threat from Tata's so called customer care officers and from Some Om Prakash Yadav who was claiming that he is in Delhi Police and Posted at Delhi Police Head Quarter's. He called me from[protected] today (23/9/09) and ORDERED to contact some Puneet Bhardwaj who is an advocate with Some Sanjeev Sabbarwal & Co. This Puneet Bhardwaj ([protected]) said that i should deposit a balance of Ra 1020/- to any nearby tata office till 3.30 otherwise i will face a police case for it.

The bill for Aug'09 shows internet charges of Rs 2702/- which is inflated(details enclosed). I am after them from 28th,the billing date, no response till date.

I am in individual user ,only to access day to day mails etc,billing charges are very high.
TRANS_DT TIME BILL_REF_NO1 POINT_ORIGIN POINT_TARGET USAGE_TYPE UNITS AMOUNT
26-Jul-09 11:16:40 AM [protected] [protected] #777 HSIA Internet-Peak-Upload 6 12
26-Jul-09 11:16:40 AM [protected] [protected] #777 HSIA Internet -Download 11 22
26-Jul-09 12:13:55 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 1 2
26-Jul-09 12:13:55 PM [protected] [protected] #777 HSIA Internet -Download 6 12
26-Jul-09 10:09:30 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 2 4
26-Jul-09 10:09:30 PM [protected] [protected] #777 HSIA Internet -Download 56 112
26-Jul-09 10:52:43 PM [protected] [protected] #777 HSIA Internet-Off Peak -Download 9 18
26-Jul-09 11:19:28 PM [protected] [protected] #777 HSIA Internet-Off Peak-Upload 1 2
26-Jul-09 11:19:28 PM [protected] [protected] #777 HSIA Internet-Off Peak -Download 8 16
27-Jul-09 3:45:47 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 3 6
27-Jul-09 3:45:47 PM [protected] [protected] #777 HSIA Internet -Download 5 10
27-Jul-09 4:42:49 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 2 4
27-Jul-09 4:42:49 PM [protected] [protected] #777 HSIA Internet -Download 85 170
27-Jul-09 5:40:01 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 4 8
27-Jul-09 5:40:01 PM [protected] [protected] #777 HSIA Internet -Download 207 414
27-Jul-09 6:28:01 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 7 14
27-Jul-09 6:28:01 PM [protected] [protected] #777 HSIA Internet -Download 416 832
28-Jul-09 3:32:26 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 3 6
28-Jul-09 3:32:26 PM [protected] [protected] #777 HSIA Internet -Download 15 30
28-Jul-09 5:27:43 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 3 6
28-Jul-09 5:27:43 PM [protected] [protected] #777 HSIA Internet -Download 6 12
28-Jul-09 11:13:48 PM [protected] [protected] #777 HSIA Internet-Off Peak-Upload 1 2
28-Jul-09 11:13:48 PM [protected] [protected] #777 HSIA Internet-Off Peak -Download 3 6
29-Jul-09 11:28:14 AM [protected] [protected] #777 HSIA Internet-Peak-Upload 2 4
29-Jul-09 11:28:14 AM [protected] [protected] #777 HSIA Internet -Download 6 12
29-Jul-09 2:19:45 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 1 2
29-Jul-09 2:19:45 PM [protected] [protected] #777 HSIA Internet -Download 9 18
29-Jul-09 6:08:57 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 3 6
29-Jul-09 6:08:57 PM [protected] [protected] #777 HSIA Internet -Download 6 12
29-Jul-09 10:37:51 PM [protected] [protected] #777 HSIA Internet-Off Peak-Upload 1 2
29-Jul-09 10:37:51 PM [protected] [protected] #777 HSIA Internet-Off Peak -Download 5 10
30-Jul-09 10:28:58 AM [protected] [protected] #777 HSIA Internet-Peak-Upload 4 8
30-Jul-09 10:28:58 AM [protected] [protected] #777 HSIA Internet -Download 6 12
31-Jul-09 11:07:56 AM [protected] [protected] #777 HSIA Internet-Peak-Upload 4 8
31-Jul-09 11:07:56 AM [protected] [protected] #777 HSIA Internet -Download 9 18
31-Jul-09 3:12:27 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 9 18
31-Jul-09 3:12:27 PM [protected] [protected] #777 HSIA Internet -Download 16 32
31-Jul-09 9:53:12 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 3 6
31-Jul-09 9:53:12 PM [protected] [protected] #777 HSIA Internet -Download 8 16
01-Aug-09 5:46:05 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 3 6
01-Aug-09 5:46:05 PM [protected] [protected] #777 HSIA Internet -Download 4 8
01-Aug-09 6:50:47 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 1 2
01-Aug-09 6:50:47 PM [protected] [protected] #777 HSIA Internet -Download 17 34
01-Aug-09 8:06:43 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 1 2
01-Aug-09 8:06:43 PM [protected] [protected] #777 HSIA Internet -Download 10 20
02-Aug-09 11:55:36 AM [protected] [protected] #777 HSIA Internet -Download 1 2
02-Aug-09 2:41:24 PM [protected] [protected] #777 HSIA Internet -Download 18 36
02-Aug-09 3:14:36 PM [protected] [protected] #777 HSIA Internet -Download 2 4
02-Aug-09 5:37:55 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 3 6
02-Aug-09 5:37:55 PM [protected] [protected] #777 HSIA Internet -Download 6 12
02-Aug-09 6:11:11 PM [protected] [protected] #777 HSIA Internet -Download 1 2
02-Aug-09 7:47:55 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 2 4
02-Aug-09 7:47:55 PM [protected] [protected] #777 HSIA Internet -Download 10 20
02-Aug-09 8:14:23 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 2 4
02-Aug-09 8:14:23 PM [protected] [protected] #777 HSIA Internet -Download 14 28
02-Aug-09 9:17:50 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 4 8
02-Aug-09 9:17:50 PM [protected] [protected] #777 HSIA Internet -Download 51 102
02-Aug-09 11:23:40 PM [protected] [protected] #777 HSIA Internet-Off Peak-Upload 1 2
02-Aug-09 11:23:40 PM [protected] [protected] #777 HSIA Internet-Off Peak -Download 10 20
03-Aug-09 10:35:47 AM [protected] [protected] #777 HSIA Internet -Download 4 8
03-Aug-09 3:17:56 PM [protected] [protected] #777 HSIA Internet -Download 4 8
03-Aug-09 3:58:17 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 3 6
03-Aug-09 3:58:17 PM [protected] [protected] #777 HSIA Internet -Download 51 102
03-Aug-09 4:48:57 PM [protected] [protected] #777 HSIA Internet -Download 11 22
03-Aug-09 5:14:09 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 5 10
03-Aug-09 5:14:09 PM [protected] [protected] #777 HSIA Internet -Download 70 140
04-Aug-09 12:00:44 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 5 10
04-Aug-09 12:00:44 PM [protected] [protected] #777 HSIA Internet -Download 13 26
04-Aug-09 2:08:36 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 1 2
04-Aug-09 2:08:36 PM [protected] [protected] #777 HSIA Internet -Download 1 2
04-Aug-09 4:09:59 PM [protected] [protected] #777 HSIA Internet -Download 1 2
05-Aug-09 11:49:30 AM [protected] [protected] #777 HSIA Internet-Peak-Upload 3 6
05-Aug-09 11:49:30 AM [protected] [protected] #777 HSIA Internet -Download 6 12
05-Aug-09 8:37:37 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 4 8
05-Aug-09 8:37:37 PM [protected] [protected] #777 HSIA Internet -Download 150 300
06-Aug-09 11:52:50 AM [protected] [protected] #777 HSIA Internet-Peak-Upload 14 28
06-Aug-09 11:52:50 AM [protected] [protected] #777 HSIA Internet -Download 196 392
06-Aug-09 2:54:46 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 209 418
06-Aug-09 2:54:46 PM [protected] [protected] #777 HSIA Internet -Download 26 52
06-Aug-09 8:35:54 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 69 138
06-Aug-09 8:35:54 PM [protected] [protected] #777 HSIA Internet -Download 6 12
07-Aug-09 10:59:29 AM [protected] [protected] #777 HSIA Internet-Peak-Upload 29 58
07-Aug-09 10:59:29 AM [protected] [protected] #777 HSIA Internet -Download 6 12
07-Aug-09 2:07:59 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 17 34
07-Aug-09 2:07:59 PM [protected] [protected] #777 HSIA Internet -Download 6 12
07-Aug-09 3:05:26 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 34 68
07-Aug-09 3:05:26 PM [protected] [protected] #777 HSIA Internet -Download 13 26
07-Aug-09 5:36:43 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 14 28
07-Aug-09 5:36:43 PM [protected] [protected] #777 HSIA Internet -Download 6 12
08-Aug-09 11:29:24 PM [protected] [protected] #777 HSIA Internet-Off Peak-Upload 16 32
08-Aug-09 11:29:24 PM [protected] [protected] #777 HSIA Internet-Off Peak -Download 13 26
09-Aug-09 5:05:30 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 3 6
09-Aug-09 5:05:30 PM [protected] [protected] #777 HSIA Internet -Download 43 86
10-Aug-09 10:41:48 AM [protected] [protected] #777 HSIA Internet-Peak-Upload 1 2
10-Aug-09 10:41:48 AM [protected] [protected] #777 HSIA Internet -Download 4 8
10-Aug-09 2:46:08 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 2 4
10-Aug-09 2:46:08 PM [protected] [protected] #777 HSIA Internet -Download 6 12
10-Aug-09 9:39:07 PM [protected] [protected] #777 HSIA Internet -Download 8 16
10-Aug-09 10:36:37 PM [protected] [protected] #777 HSIA Internet-Off Peak -Download 2 4
11-Aug-09 5:28:06 PM [protected] [protected] #777 HSIA Internet-Peak-Upload- Roaming 1 2
11-Aug-09 5:28:06 PM [protected] [protected] #777 HSIA Internet -Download- Roaming 9 18
13-Aug-09 11:28:25 AM [protected] [protected] #777 HSIA Internet-Peak-Upload 5 10
13-Aug-09 11:28:25 AM [protected] [protected] #777 HSIA Internet -Download 29 58
13-Aug-09 11:02:04 PM [protected] [protected] #777 HSIA Internet-Off Peak-Upload 2 4
13-Aug-09 11:02:04 PM [protected] [protected] #777 HSIA Internet-Off Peak -Download 20 40
14-Aug-09 7:40:07 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 4 8
14-Aug-09 7:40:07 PM [protected] [protected] #777 HSIA Internet -Download 32 64
15-Aug-09 2:09:36 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 1 2
15-Aug-09 2:09:36 PM [protected] [protected] #777 HSIA Internet -Download 3 6
15-Aug-09 7:50:12 PM [protected] [protected] #777 HSIA Internet -Download 2 4
16-Aug-09 6:23:11 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 1 2
16-Aug-09 6:23:11 PM [protected] [protected] #777 HSIA Internet -Download 5 10
17-Aug-09 11:43:29 AM [protected] [protected] #777 HSIA Internet-Peak-Upload 10 20
17-Aug-09 11:43:29 AM [protected] [protected] #777 HSIA Internet -Download 131 262
17-Aug-09 8:11:26 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 2 4
17-Aug-09 8:11:26 PM [protected] [protected] #777 HSIA Internet -Download 39 78
17-Aug-09 10:40:57 PM [protected] [protected] #777 HSIA Internet-Off Peak-Upload 1 2
17-Aug-09 10:40:57 PM [protected] [protected] #777 HSIA Internet-Off Peak -Download 7 14
18-Aug-09 1:12:22 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 2 4
18-Aug-09 1:12:22 PM [protected] [protected] #777 HSIA Internet -Download 18 36
18-Aug-09 2:41:57 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 1 2
18-Aug-09 2:41:57 PM [protected] [protected] #777 HSIA Internet -Download 3 6
18-Aug-09 3:19:12 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 3 6
18-Aug-09 3:19:12 PM [protected] [protected] #777 HSIA Internet -Download 14 28
18-Aug-09 6:06:14 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 2 4
18-Aug-09 6:06:14 PM [protected] [protected] #777 HSIA Internet -Download 57 114
18-Aug-09 11:22:06 PM [protected] [protected] #777 HSIA Internet-Off Peak-Upload 2 4
18-Aug-09 11:22:06 PM [protected] [protected] #777 HSIA Internet-Off Peak -Download 6 12
19-Aug-09 4:02:07 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 5 10
19-Aug-09 4:02:07 PM [protected] [protected] #777 HSIA Internet -Download 30 60
19-Aug-09 10:04:16 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 1 2
19-Aug-09 10:04:16 PM [protected] [protected] #777 HSIA Internet -Download 11 22
20-Aug-09 9:37:18 AM [protected] [protected] #777 HSIA Internet -Download 6 12
20-Aug-09 6:51:41 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 2 4
20-Aug-09 6:51:41 PM [protected] [protected] #777 HSIA Internet -Download 104 208
20-Aug-09 7:30:32 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 2 4
20-Aug-09 7:30:32 PM [protected] [protected] #777 HSIA Internet -Download 61 122
21-Aug-09 10:52:09 AM [protected] [protected] #777 HSIA Internet-Peak-Upload 5 10
21-Aug-09 10:52:09 AM [protected] [protected] #777 HSIA Internet -Download 13 26
21-Aug-09 2:03:45 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 2 4
21-Aug-09 2:03:45 PM [protected] [protected] #777 HSIA Internet -Download 8 16
21-Aug-09 10:32:36 PM [protected] [protected] #777 HSIA Internet-Off Peak-Upload 1 2
21-Aug-09 10:32:36 PM [protected] [protected] #777 HSIA Internet-Off Peak -Download 2 4
23-Aug-09 11:00:01 AM [protected] [protected] #777 HSIA Internet -Download 5 10
23-Aug-09 2:27:07 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 5 10
23-Aug-09 2:27:07 PM [protected] [protected] #777 HSIA Internet -Download 12 24
23-Aug-09 10:50:34 PM [protected] [protected] #777 HSIA Internet-Off Peak-Upload 2 4
23-Aug-09 10:50:34 PM [protected] [protected] #777 HSIA Internet-Off Peak -Download 4 8
23-Aug-09 11:34:54 PM [protected] [protected] #777 HSIA Internet-Off Peak-Upload 1 2
23-Aug-09 11:34:54 PM [protected] [protected] #777 HSIA Internet-Off Peak -Download 2 4
23-Aug-09 11:55:25 PM [protected] [protected] #777 HSIA Internet-Off Peak-Upload 1 2
23-Aug-09 11:55:25 PM [protected] [protected] #777 HSIA Internet-Off Peak -Download 4 8
24-Aug-09 11:23:51 AM [protected] [protected] #777 HSIA Internet-Peak-Upload 2 4
24-Aug-09 11:23:51 AM [protected] [protected] #777 HSIA Internet -Download 4 8
24-Aug-09 12:03:35 PM [protected] [protected] #777 HSIA Internet-Peak-Upload 1 2
24-Aug-09 12:03:35 PM [protected] [protected] #777 HSIA Internet -Download 2 4
2898 5796
Any individual can pay Rs 1000 in a day for internet usage.??????.They say billing is correct. I had taken a plan of Rs750/ per month in which 2GB data's are free downloads, they say I had used 2084 mb. then it should not be more than 800-900 Rs.

Kindly register complaint & see what can b done.

Sunil Chourasia
Copy of mail enclosed.& billing details mentioned in complaint itself.
Dear Mr. Chourasia,



Thank you for writing to us at Tata TeleServices Ltd.



We acknowledge the receipt of your mail dated September 10, 2009.



With reference to your appended mail, we would like to inform you that regarding billing dispute we have scrutinize the invoice number[protected] and did not found any discrepancy. We are enclosing the usage detail for your reference.



For further assistance, please



· Call us at nodal helpline on :[protected]

· E-Mail us at : nodalofficer.[protected]@tatatel.co.in

· Fax us at :[protected]

· If you are still not satisfied with the resolution given you may also contact Nodal team members Anadita Bharal at [protected] and Ilmas Ahmad at [protected] or Arvind Keswani at [protected] for any un-addressed issue during office hours i.e. Monday to Friday, 10:00 AM to 5:30 PM.



Assuring you of our best of services at all times,



Yours sincerely,

Nitin Kumar

Nodal Help Desk – Delhi

Tata TeleServices Ltd.


[protected][protected][protected][protected]

From: Sunil Chaurasia [mailto:sunil.[protected]@yahoo.in]
Sent: Thu 9/10/2009 11:45 AM
To: Nodalofficer Delhi
Cc: Appellateauthority Delhi
Subject: Fw: Complaint Request Accepted

Dear Mr. Keswani,



I am a photon + customer having no.[protected],My Aug'09 bill is inflated & showing very high usage charges & not as per plan. It's requested to immediately rectify the billing so that payment can be made. It should not be more than Rs 800-900 as per my usage of appx 2084 MB.



I am surprised & horrified to the services you are providing to your customers. i strongly feel that no one listens in TATA'S. I HAD CALLED CUSTOMER CARE,no response,I had tried to register complaint through my a/c through web ,no response,called[protected],continiouly engaged since last three days, sent mail,attemp failed.



What is this ?????????.



All mail id's nodal officer,appellate authority all are fake or what????????.



Kindly assure I get a solution immediately.





Sunil Chourasia

[protected]

dear sir/mdm,

i have tata indicom post paid connection, i am using this connection since last one year,
my plan is Honest-450 plan, when i purchased this connection they were provide UNLIMITED TATA TO TATA CALLING anywhere in india on mobile or landline,

now the situtation is they changed this plan for all the users since last month,
TATA TO TATA LOCAL FREE & FOR STD 2000 MINUTES,

me and my so many friends are using this plan just for STD calls,
because we are outside of our native place,

i have done complain/inquiry so many times at tata customer care,
their executives gives me different different reasons,

now please suggest me what i have to do...

thanx & regards
gunjan

To
The Manager/ Head of Customer Care
Tata Indicom
Tata True Value Hub,
Shop No. 19/20, Opp. Pizza Hut
Lokhandwala Complex,
Andheri West, Mumbai – 00 053
Date: 17th July 2009

Dear Sir/ Madam,

Sub: Non-delivery o[censored]SB modem (data card) despite acceptance of payment in January 1 2009, nor refund of my payment

I wish to bring to your notice that on January 18, 2009 I was approached by your Sales executive at my residence at 7 Bungalows to apply for an introductory offer for ‘Plug 2 Surf Whiz’ USB Modem. Through this offer, I could apply for this USB Modem with a payment of Rs. 3009, wherein the first 3 months I would receive free rental and usage to an amount of Rs. 1000 per month. The key selling point was that the Internet speed and connectivity was extremely quick. I was informed that the product would be delivered to me within a few days and for any concern I could liase with the Customer Care Centre.

Since I already had a USB modem from Tata Indicom number [protected] (account number[protected], I had enquired if the new USB modem data card could be issued with the same number for ease o[censored]se and billing. I was assured that this was possible and would be taken care of. However, subsequently I received a call that my data card was to be delivered with a different number. When I explained my requirement each time I was told this would be addressed. However, 6 month later, my problem is still un-resolved.

During this interim, I made multiple calls to the Tata Customer Care, where I was given different reference numbers everytime I narrated my issue (Reference Number[protected] spoke to customer service officer Swaroop on March 13, 2009 where I was promised a resolution on March 16, 2009 – no call or resolution; Subsequent calls in May and June and the last one on July 14, 2009 where after almost half an hour of waiting and talking, the officer abruptly hung up when I enquired the name of Head Customer Service).

Details of the application are mentioned below:
Date of application: January 18, 2009
Details of the Payment are mentioned below:
Cheque Number Amount Dated Drawn on Cleared on
267972 Rs. 2009/- 18/01/2009 ICICI Bank 22/01/2009
267973 Rs. 1000/- 18/01/2009 ICICI Bank 22/01/2009

A month or so ago I received a Payorder from Tata Teleservices (Maharashtra) Limited for an amount of Rs. 1000/- (Number 985954, drawn on Deutsche Bank, dated March 28, 2009) and I assume this is part refund towards the above payment. I did not bank the cheque in the hope that my issue would be resolved. However, since I was rudely informed that Tata Teleservices cannot do anything for sales promotions carried out locally by the centres, I went ahead to bank this instrument 2 days ago.

I am extremely disappointed with the way this entire episode has been handled and the manner in which Tata Teleservices or its franchise have made good my funds for a period of 6 months. I fail to understand how an organization can pocket customer’s funds without providing the product/ service and not so much as bother to call them and attempt resolution. Further, instead of being able to register my complaint and provide me with a satisfactory resolution, Tata Customer Care centre proved to be extremely inefficient and unhelpful.

Needless to say this is wrong both ethically and lawfully and I would not stop from reporting this to the Consumer Forum or the press. It is not a matter of a few thousand rupees but a matter of incorrect practice by an organization of your stature.

I seek the following:
1. Refund for the balance amount of Rs. 2009/- which has been held back by you
2. Compensation for not providing me with the product which I paid for nor refunding me my funds for over 6 months and; mental harassment for attempting to resolve this complaint and my multiple and countless follow-ups to resolve this matter.

Enclosed:
1. Copy of the Payorder towards part refund
2. Scheme Details

Regards,
Sharon Mascarenhas

Copy:
Head of Customer Care, Tata Teleservices
India Consumer Forum

Dear Sir,
I have 2 accounts as mentioned below:

1. cell no[protected]
2. fwp no[protected]

since this january i have been facing problem of my cheque misplacemnt for bill payment from your co's authorised dropboxes.Though i m paying my bill before last date & on time My cheques are being misplaced Or getting cleared very late.due to that my services are getting hampered, without any fault of mine my outgoings are getting barred, getting repeated reminders for payment of bill, paying late charges.
Though I have filed several complaints to the customer care department of the company, and also filed a letter of complaint but still no remedy.
Please find the details of the payments made & payments received by the co, as mentioned in the letter as filed complaint at the local office civil lines nagpur, Headoffice.

kindly look into the matter at the earliest, & help me to get some releaf of the same & rectify the companies policy towards the consumer & consumer redressals.

Thanking you
With Regards
Swaroop Biswas
[protected]
32 a siddhartha society 8th mile,
amrawati road, nagpur-440023

Unable to log in https://mafoi.biz/ourpeople


I am unble to log in to https://mafoi.biz/ourpeople with username & password provided by you.
I am unable to check my payslip.
pls help me out.
Your reply is awaited.

regards
KAILAS PAWAR
[protected]

Tata Teleservices Limited - In Coimbatore - I have purchased a land line connection for tele marketing, on date ted 15may. till now my connection was not activated. no proper response from the marketing people D.Krishna Kumar. When ever i call him he says i ill call u within 10 mins and makes the phone switched off.. its more than 10 days till now i dont get any response from the certain people.

Marketing Person
D.Krishna Kumar - [protected]

I am get tata walky on 29/04/2008, and all time I am faceing havy Network Problem. My Tata Walky No. [protected], A/c No.[protected]. I am Complene again and again But Not solve My Network Problem. That Cause I am Disconnect My Conection. Thay Company Not send final Bill amount But Notice to send my Address on 18/04/2008 and charging Rs. 1550.00 amount. i am Paid Now. receipt No. 10741711. But Tata taleservices Representive Mr Samit Chattoraj Contact no [protected] / [protected] Not Contact Me . and not send my not dues written details.Your Advocate Mr Arun Goswami Said My client shall be Constrained to inter alia file appropriate legal proceedings including filing of a CRIMINAL complaint against me for thae aforesaid offences. But That Telecom services not service me and claim false Bill Amount. becouse I am all time Faceing NETWORK Problem. i am not Know My Deposit Amount Details. and not refund My Depost Amount. Thanks, ARCHAN SEN, Contact [protected]

I have taken a mobile connection from Tata Teleservices Limited bearing number: [protected] with account number:[protected]. I have received a bill for ISD calls during April'2008 which was not mine. Also, I do not have ISD facility in my mobile. I have lodged a complaint at Tata Indicom bearing number;[protected] dated:29.04.2008. And I was told that my mobile was cloned and it will sorted out soon. I used to get the bill for the ISD calls and also for payment reminder for the same. I have launched another complaint bearing number:[protected] dt:05.05.08. At that time I was given a new handset along with new SIM bearing the same phone number. I was also told that the billing issue will be rectified at the earliest. But till date I am getting the same bills as outstanding along with the late fees for the calls which I have not done. I was also asked by the Tata Teleservices not to use the mobile until the billing issue is resolved. But till date this issue is not resolved.

As nothing has progressed from the billing part and I am still receiveing the bill of 8970.00 for ISD calls, Late Payments, Minimum payments etc., for the contact which I did not use. I have also requested Tata Teleservice to block my mobile number from both incoming and outgoing to avoid further billing.

So, I request the concerned authority to look into this matter of cloning and do the needful.

Being interested from TV ads I filled up an online form for Tata indicom wireless broadband service on 06.04.09. On the next day I found an e-mail in my inbox that they will contact me soon. On Friday and Saturday of that very week I received at least 6-7 calls from TATA indicom call centers asking my address and preferred time of contact, they also informed me that the contacting personal will show me a demo.
On 12.04.2009 a person (name : UJJWAL DATTA) came from their BIRATI Tata Indicom outlet near Siddheswari Kali Mandir, when I asked him to show his identity he replied with a smile that it was of no use and he did not have that. Any how I allowed that person to enter, he also informed me that he does not have that demo, instead he requested me to fill up a form to get a connection saying their broardband service superior than other service providers. He also insisted me to to pay 3500 rupees for the installation of PHOTON+ (wireless broadband service). I strongly refused him saying that I would not pay him without receiving that instrument (PHOTON+). On 14th April he called me on phone saying that on 15 th April he would deliver me the instrument which might be activated on that day or later. I replied him that I must not pay until activation and not to bring that device if it was not activated. He did not contacted me on 15 th April. On 16 th April another person from TATA Indicom ringed my mobile asking my address. I was surprised and told him I have already provided that. He told me that he would activate the device. I replied that a person had already contacted me and he was involved in that business. He informed that no one other than him has the authorization to activate PHOTON+. On 18th April a person (name: SUMAN) came to my house asked for PHOTON + for installation. I told him I didn't have that and gave my phone to talk to UJJWAL DUTTA, . After their conversation on phone he rudely informed me that they were not giving me the PHOTON + because I have not paid for it. He told me I have to pay before I receive or see PHOTON+. After Suman left my house I called UJJWAL DUTTA on phone on stating the incident and inquired him about the date of delivery of PHOTON +. He informed me on the next day (19th April) he will deliver it, but from the next day on wards he did not contacted me. I also lost faith on their service and decided not to take that device. A week later UJJWAL contacted me saying my device is ready. I answered that I am not interested in their service and I will not pay for PHOTON+, A day after SUMAN called me and I replied him that I am not interested in their service. A few days after another person asked me from their call center asking me about my photon+. I again replied that I have not paid for PHOTON+. They also have not provided me the instrument.

On 11th May I received a bill from TATA INDICOM (Bill Number:[protected], Bill Date: 07/05/09, Bill period: 05/04/09 to 04/05/09)
for the payment of Rs 916.95. The bill consists Internet HSIA usage (units) = 1438 and charge = Rs 1438.00, Monthly Rental = 233.33, Free calling allowance free 1800 mins data usage
PM ( this shows no use so deduction of its cost)= - 840.00 Total = 831.33, with service tax, educational cess, and secondary and higher education cess the total payable amount is = Rs 916.95.

When I don't possess PHOTON+ how could have I used it for surfing internet (1438 units). A false bill has been generated with illegal use of an account number (the bill states my account number is[protected]. What should I do against this forgery ?

Dear Sir,

I booked on courier on 30/09/2008. The pod of the courier is 3141036. Till now the courier is not sent. For the past 6 months I complaint all the branches in your concern (In tvl Branch off Mr. sankar [protected] and in Madurai Mr. Baskar [protected] and Mr. Manoj [protected]) . But till now No responsible from your end. This courier is very important, So that I choose your courier service, But I felt very worst responsible, that courier is Rs.860/- worth. Already many letters are given to your branch office. If no solution is given, I will ready to go the consumer court. Pls do the needful.

Note : My phone no is [protected] / [protected])

the contents is Accs (charger, battery, ear phone, board)

After all this i am still doing follow-up with your Nodal officer since 19th Feb 2009

Dear Sir,

This is with reference to your mail received.

We would like to inform you that the complaint is under process and will revert you back at the earliest.


Looking forward to provide the best of our services.

Thanking You.
for Tata Teleservices (Maharashtra) Ltd.

Siddharth Jagtap.
Customer Service.

Tata Teleservices (Maharashtra) Ltd.
D-26, TTC Industrial Area, MIDC, Sanpada, P.O. Turbhe, Navi Mumbai 400703
For further Information contact on 65005555 or fax on 67917777.




[protected][protected][protected][protected]
From: MAJID KHAN [mailto:mercenary.[protected]@yahoo.co.in]
Sent: Thursday, February 19, 2009 2:44 PM
To: Nodal Officer MUM
Subject: Fw: Urgent Query




--- On Sat, 14/2/09, MAJID KHAN <mercenary.[protected]@yahoo.co.in> wrote:

From: MAJID KHAN <mercenary.[protected]@yahoo.co.in>
Subject: Urgent Query
To: nodalofficer.[protected]@tatatel.co.in
Date: Saturday, 14 February, 2009, 4:27 PM


Hi,

I am Majid F Khan applied for the new internet conection on 24th November 2008 but due to some reason been cancelled.The amount which i have paid was in cash of Rs.2500/-, after cancelation Tata Tele Service had provided me the two Demand Drafts in the name of Majid R Khan which is incorrect.And due to which bank is not accepting my Demand draft.

After lots of follow-up i am taking this step you are not taking any interest on my issue i have to take legal action on your company and employees.As you all misguide the customer and fraudulently earn money.

Your employee Mr.Kartik came to me for DD, i have provided him my DD as he told me that i am going to get the new DD with correct name.But i think he is also like the previous one i just want my money.I think all your employees just want such oppurtunity to do fraud.
I have tried lots of attempt on mobile number of your employee Mr.Karthik and Mr.Jitender but they never respond me.If you can help me out of this issue than i will be thank ful of you.i have the form which they have given me at the time of registration.if you need i can provide you the scan copy of that and please take a initiative for the work and complete on priority.

Waiting for you response sir.

Your executives which has taken the form is not receiving the call and this is not a way to handle a customer.

So, this is my request to solve my query as quick as posibble.

Dear Sir/Madam,



I am receiving continous call towards outstanding bill of rs. 1520/- from tata indicom collection agent from phone no[protected] persons saying i am calling from Delhi High Court and giving the adovate no from Sanjeev sabharwal & co. Mr. Pramod sharma No-[protected].


I am not using this number since 3-4 months and was dicontinued due to insturment problem and not repiared by tata indicom despite seversal complaints. phone bills started rising due to interruptin in calls and i have already requested to disconnect the number and provide the discount in bill to pay the same. But no resporse came to me.


Now calls are coming through your collection agent.

I am ready to pay the bill after providing the bill details duly providing the waiver for poor services and excess charges due to poor phone service

Sir/Madam.

I am K.N.SAI KUMAR and i was a customer of TATA TELESERVICES LTD[PCB/CCB] and my phone number was[protected] and the address was H.no: 11-6-582/1, Devih Bagh, Nampally, Hyderabad-1and the complaint is that i cancelled my connection and i returned the ANTENNA, POWER ADAPTOR, BATTERY to a collection executive name called D.NARSING RAO ON 20-11-07 and he gave me a receipt of refundable amount of Rs.500 with his signature and name and my phone connection A/C NUMBER[protected] with ESN NUMBER[protected] and he wrote my name as K.H.SAI KUMAR instead of
writing my as K.N.SAI KUMAR for that i am not getting my REFUNDABLE AMOUNT and i went to Tata office so many time but their are postponing and i met with a person who is incharge of this matter and his name is Mr.PRAVEEN with phone number- [protected] and he told me that i will get CASH instead of DD on my name and when i went to him he is postponning the matter and i want the REPLY for this issue as soon as possible.

21st Jan 2009 Reminder

On Mon, Jan 19, 2009 at 3:09 PM, Deepak Barodia <[protected]@gmail.com> wrote:

Kind Attention:Mr.Ratan Tata
Chairman

Tata Industries
24, Homi Mody Street
Mumbai 400 001
India
Phone: +[protected]
Email: [protected]@tata.com

CC:

With a request to help resolve the issue by AUSPI member.

Association o[censored]nified Telecom Service Providers of India
B-601, Gauri Sadan 5,
Hailey Road,
New Delhi -110 001

Tel. No:[protected], 23358989
Fax :[protected]

E-Mail Address: [protected]@auspi.in

CC:Reliance Communications, Airtel, Vodaphone, Idea cellular, MTNL .BSNL and other operators
(Compeititors Of Tata Teleservices for exposing POOR customer service and un-ethical dealings)

CC:Reserve Bank Of India, Oriental Bank Of Commerce-Money debited from bank account without providing services.
OBC is requested to REVERSE DEBIT OF Rs.500/- as per transction details attached since services are NOT provided by Tata Teleservices in spite of several reminders.

D.S.Barodia-Mumbai- Mobile [protected] / Home[protected] / email:[protected]@gmail.com

On Mon, Jan 19, 2009 at 9:33 AM, Deepak Barodia <[protected]@gmail.com> wrote:

19th Jan, 2009.-REMINDER


CC:
"Telecom Dept-Min Of Telecom & I & T" <[protected]@bol.net.in>,

************************************************************************


On Sat, Jan 17, 2009 at 4:27 PM, Deepak Barodia <[protected]@gmail.com> wrote:

issue remains un-resolved for OVER SEVEN DAYS.

If TATA teleservice IS NOT interested in resolving this issue-TRAI/TELECOM MINISTRY/TDSAT should take STERN ACTION against TATA TELESERVICE FOR SUCH HARRASMENT TO CUSTOMERS.(NOT ACCOUNTING FOR MONEY PAID FOR SERVICES WRITTEN STATEMENTS ON TATA TELESERVICE WEB SITE -WHICH CONTRADICTS CHARGES AND SERVICES OFFERED )

IS TATA TELESERVICE IS A PRIVATE ORGANISATION OR A PUBLIC SECTOR-GOVERNMENT OWNED ORGANISATION /DEPARTMENT ?????????????


d.s.barodia.
===========================
Please reply to:
===========================
deepak.[protected]@mnylindia.com
or
[protected]@rediffmail.com
===========================
Mr. D.S.Barodia
Mumbai 400 057.
INDIA

Mobile: [protected]
Tel.==: +[protected]W E F.27/8/07)

************************************************************************


On Thu, Jan 15, 2009 at 9:20 AM, Deepak Barodia <[protected]@gmail.com> wrote:

sub:Tata Indicom-Mobile No.[protected] (Mumbai)-Prepaid account NOT recharged-bank debit of Rs500/-
================================================================================...⇄

Please find attached transction receipt from my bank.My bank account has been debited for Rs.500/- but my tata indicom account has NOT been recharged.

Please recharge my Tata Indicom account IMMEDIATELY for Rs.500/-





Recharge
Home >Online Recharge
top
Online Recharge

TOP-UPs
RCVs

Mobile Number : [protected]
Top-ups
Amount :
Top-ups Details
MRP Range (Rs.) TalkTime (Rs.) Admin Fee (Rs.) Service Tax (Rs.) Remarks
Start End Start End Start End Start End
10 48 4.90 38.72 4.0 4.0 1.10 5.28 Regular Top-ups
50 98 39.5 82.22 5.0 5.0 5.50 10.78
100 198 86.0 173.22 3.0 3.0 11.00 21.78
201 499 178.89 444.11 0.0 0.0 22.11 54.89 Full Talktime, no admin fee
500 799 500 799 0.0 0.0 0.0 0.0 Talktime equal to MRP, no admin fee, no service tax
800 999 800 999 0.0 0.0 0.0 0.0
1, 001 4, 999 1, 001 4, 999 0.0 0.0 0.0 0.0
5, 000 10, 000 5, 000 10, 000 0.0 0.0 0.0 0.0


border
Although TATA Indicom web site (copy attached) saya for Rs.500/- recharge-full value of talk time inclusive if ALL taxes, there is a deduction of Rs.55/- towards service tax and talktime of Rs.445 ONLY.Please clarify on this.



d.s.barodia.
===========================
Please reply to:
===========================
deepak.[protected]@mnylindia.com
or
[protected]@rediffmail.com
===========================
Mr. D.S.Barodia
Mumbai 400 057.
INDIA

Mobile: [protected]
Tel.==: +[protected]W E F.27/8/07)
Fax.==: 66920281


************************************************************************

APLIED FOR MY PF ON APRIL-04TH-2007 STILL I HAVE NOT RECIVE
hi i was contract employee over Tata Teleservices Maharashtra Ltd through addeco flexione on April-04TH-2007 i resigned my job over ther and aplied my EPF on that time still yet i have not recived my EPF please do need full to me, and mycontact number is [protected]