Taxi For Sure — Fake Message, Inefficient staff and careless customer care

Address:

Mysore, Karnataka

Name: Madan Thota Address: Kuvempunagar, Mysore Phone No: [protected] Email ID: [protected]@gmail.com 1. I have booked a cab through Taxi for Sure at Mysore on 3rd Feb 2015 much in advance for 5:00 PM pick up and the booking was confirmed on call with SMS received. 2. Since I didn't receive a call from Santhosh D S ([protected]) till 4:50 PM, I called him atleast 8 times, but there is no response. 3. I called up Taxi for Sure again and I receive a message that my ride is upgraded at the same rates with Manoj D M ([protected]) / Seden. Even this guy didn't call me, So I called up 4 times and finally at 5:15 PM he picks up the call and says I have to pay Rs.200 min and only then he'll pick us up. He also claimed that he is still at Siddhartha Nagar and not near by our place. 4. I called up Taxi for Sure once again and been confirmed that within 10 mins they will arrange a cab. To add to my frustration they once again assigned the first cab driver Santhosh D S ([protected]). I kept on calling this guy and there is no reply. 5. Till 5:30 PM, there was no cab and our family has to stand on the road from 5:00 PM waiting for the cab. My wife was part of a Karnatic music concert and she could not participate because of Taxi for Sure recklessness. What do you mean by sending SMS that the booking is confirmed? Why do you send fake messages that the cab is upgraded when the driver is not ready? Why did you recklessly assign the first driver again who was not responding at all? I have lodged a complaint on call several times, through website and email on 3rd Feb 2015 and 4th Feb 2015 at Mysore. Also requested to settle my wallet Amount of Rs. 423/-, but till now nobody responded.