Taxiforsure — Complaint against "Taxi for Sure" cab service company

Address:

Bangalore, Karnataka

Dear Sir/Maam, This mail is to bring into your notice and formally file a complaint against cab service company "Taxi for Sure" in Bangalore. They run their business on faulty taxi meters and charge their passengers exorbitant amount of money for the distance as shown in their faulty meters. Not only that, the taxi drivers hired by them behave and speak abusive and foul language, coercing their passengers to shell out the demanded money by force. Their customer care department also showed a very cold response to my queries. The people I spoke to at customer care were Amit, Amoli, Jagdesh. Below is the booking details: Taxi company name - Taxi for Sure Booking ID: TFS-AT-C19785675 Taxi Number - KA-03-AB-9068 Name of Cab Driver - Raghu Cab driver's Phone number - [protected] My uncle had taken the Taxi from BTM Layout - 2nd Stage to Bengaluru Airport. The Bill generated was of RS. 1545/- for travelling a distance of 79 Km. The actual distance in Google Maps between BTM Layout 2nd Stage to Bengaluru airport is 45.6 Km. After a long argument with the Driver and discussion with customer care, they asked my uncle to pay 1200/- Rupees, saying that the meter of the cab driver was faulty and that he has to pay for the 60 KM. When I checked with the Driver, he told me that he took the path from BTM to Forum Mall-MG Road-Bellary Road-Hebbal-Airport. This distance as per google maps comes upto 45.6 KM. When I checked with the Call center they said that the cab driver had taken a different route which is 15 KM Extra. This is really unethical, and bad for the people who are new to bangalore. My uncle had to go through such tension and pressure and at last left with no choice but to pay what was asked as he could not afford to miss his flight. It was a harrowing experience forced on us, having a senior citizen uncle waiting for the issue to sort out so that he could peacefully board his flight and on one side me, trying to make repeated attempts to speak to the customer care people to resolve this issue. Please help us by investigating this case further and give justice to the harassment and tension faced by us. Thank you. Regards, Gaurav Mittal [protected]