Taxiforsure — Hopeless and Useless Service Provider

Address:

Bangalore, Karnataka

I had booked a taxi for 31/05/2015 at 8.00 am from Vignana Nagar to Yeswantpura Railway Station on 27/05/2015. I got a confirmation ref-TFS-PP-C19132465. I got a message stating that the taxi has been arrived at 7:11:30 am of 31/05/2015. I called the customer care for the driver details at 7.30am. To my surprise, I got the driver detail at 7:44:08am and when I tried to contact the driver not got any response from the driver instead of several calls (5/6 Calls). Again, I tried the customer care and explained my problem and the customer care rep. cited that some technical problem. I requested to arrange a new cab and the customer care rep assured me that within 15 mins a new taxi will be arranged. To my surprise, I had not received any response till 8 am. I again contacted Customer Care 3/4 times and requested to transfer the call to the Manager but they simply kept the phone and made me to wait and not transferred the call. Again, I contacted customer care at 8.20am and finally my call was transferred to the supervisor. The supervisor cited technical problem and told me to arrange alternate taxi. I struggled for nearly one hour to arrange a taxi and finally I had to pay double the amount to an auto and reached the station just 5mins prior to the departure of the train (a premium train whose fare is Rs 5174.19/-). Really, I want to the complain about the hopeless, pathetic and nonsense service provided by Taxi For Sure and request the people be aware of such service providers who always claim the No-1 taxi service provider. It is better to use the town buses than these so called best taxis service providers.