Taxiforsure — Invalid money charged for cab ride- TaxiForSure

Address:

New Delhi, Delhi

This is regarding a short trip which I took this morning from my home (Ip extension) new delhi to my office HCL technologies, sector 126 Noida. I booked a cab TFS(Taxi For Sure) from Ola app. The ride and driver was fine, my outstanding bill was 261/- INR and then the driver charged me 100/- more for interstate charges which was not included in the bill and not even documented anywhere what so ever. I escalated the complaint in TFS, but their customer executives were not able to provide any clear answer for what I was charged 100Rs more in the name of interstate charges. I believe I have been using cab services since 1-2 years in Delhi but I have never been charged dishonestly. TFS does not have any proof where my money has gone. They ensured that they will also forward me a copy of revised bill, however I have not received anything till now nor they have proper justification for same. May I know if this a legitimate move by TFS or else I would request customer forum to take an immediate strict action upon this so that we customers have a trust relationship with the firm for the services provided. TFS does not have any answer for this which has already jeopardized my faith in them.