Taxiforsure — Irresponsible and unethical behaviour

Address:

711101

This is to convey my extreme dissatisfaction regarding the service i received from your company during my ride Last Sunday (13th-December-2015) I booked one of your cabs via Ola cabs to attend an important family wedding. After the booking was confirmed I called up the driver and asked him how long will it take him to reach the pickup destination to which he replied 20 min. Indirectly he was convincing me to cancel the ride which i didn't. Instead he reached the pickup destination 5 min later which as a matter of fact proves that he was lying in the first place. During the trip he asked us to get down near Ganesh Talkies as his phone was not working or there was some kind of network problem. What kind of service is this?? When i asked him to go as per the rate he refused to it and said that obviously i cant carry you on my shoulders. He started misbehaving and was still unaffected when i said i will be complaining about him in customer care and was continuously asking me to get down. After long argument he pretended to call up at the customer care and said that the customer was misbehaving. Suddenly his phone started working and finally he agreed to continue the trip . However i would appreciate if some action is taken regarding this incident. At least the drivers should be explained how to deal with such technical situations and not ask the customer to get down in the middle of the trip . car and trip details Name of the driver: Umashankar Ojha car no: WB07J2175 pick up destination : Near Howrah a.c Market Destination : Mayuri Banquet, Newtown