Taxiforsure — No communication for non- availability of the cab even after booking confirmation

Address:

Bangalore, Karnataka

Booking Id : TFS-PP-C25531687. I have booked a cab in Bangalore from Majestic Railway station to kanakapura road on 19/7/2015. No SMS have been received even after the booking time. Several calls to customer care went in vain. Some contact number they have provided Shiva Shankar V KA-50-A-1881 (Tata Indica). But he does not respond properly. Same if I inform the customer care people they made me wait for 30mins and no one have turned up. WHY DONT THEY COMMUNICATE TO THE CUSTOMER ATLEAST THROUGH AS SMS THAT THE DRIVER / CAB IS NOT AVAILABLE??? WHEN THEY SEND SO MANY JUNK SMS REGARDING THEIR ADVERTISEMENTS, DO THEY DONT HAVE THE RESPONSIBILITY TO COMMUNICATE TO THE CUSTOMER??? I have suffered a lot as it was very cold and my children were made to wait in such cold weather for 30minutes and even then no one have arrived. I need an explanation from them. I have complained to them on their website. But, no response. Moreover, my bill was generated to my mail id. If I have not traveled how can a bill be generated???