Taxiforsure — Non fulfillment of service

Address:

Faridabad, Haryana, 121007

Taxi for sure seems to care not about planning & doesnot care for their commitments. I had booked a Taxi for New Delhi Railway Station on 4th December 2015 at about 11:40PM. I received a confirmation message p2p booking TFS-PP-C46164811 @ 5:30 a.m., Dec. 5, 2015 stating that the booking is confirmed for my travel. I had to board a train to Amritsar at 7:00 A.M from the New Delhi Station. At 5:04 A.M, i receive a message for Car upgradation. Then, at the same time i receive a message with driver name Hardeep Singh, Sedan & Car No. HR56A9631 confirming the taxi details. I dont get any call from the driver. I call up the taxi for sure landline no. & get to know that the team was trying to contact me but i didn't take the call so, they have cancelled the booking. When i tell them that how can you cancel the booking without confirming me, they apologize over the phone & again re-assign me to the same driver. I call up the driver multiple times, he didnot pickup the phone. In the meanwhile i was on phone with the taxi for sure number where they say, they are sorry & cannot give me a cab. At 6:02 A.M, i receive a message from them apologizing for not living up to expectations. I need to understand what kind of service is this & what is the sanctity of confirmation if i dont get the cab. All the taxi service providers charge for cancellation so what is the consumer's right in case of their default. How do i know that they cannot provide a cab even for the confirmed bookings. What about the planning i had & the mental harassment & torture i went through at that time when i feared missing my train. I had to board the train with my small 3.5 years old daughter & husband & was not willing to take any risks that is why i booked in advance. What should i take it as, that confirmation doesn't mean anything. In that case it would mean i should book for more than 1 cab & then keep on paying cancellation charges just because of non-reliability of companies like Taxiforsure. Does a message apologizing for not living up to expectations suffices for all the troubles i faced that day.