Taxiforsure — Poor service and arrogant attitude

Address:	560047
Website:	www.taxiforsure.com

Trip booking confirmation no. Tfs-at-c64053198.
Koramangala to airport at 3:25 pm
Date: 22/03/2016

Driver and vehicle details received by me by sms.

Had a conversation with driver. He asks for directions and nearest landmark. He then assures me that he will be on time.

Shortly another driver calls me and asks directions, i say that i have spoken to the driver no.1 and am waiting for him. He says ok.

20 mins passes and no sign of car/driver 1. His phone is switched off. The app on my smartphone freezes and does not respond.

I frantically call the second driver in a hope that he will pick me up. He says 1st driver had "rejected" the ride and he has also "rejected" the ride and is busy in another ride.

At wit's end, i use the services of another company and hail a ride on the spot. (Lots of head ache as i will be missing a flight and there are no more flights that day to my destination) (A family function which i mandatorily need to attend.)

Apology mail received from taxiforsure ([protected]@taxiforsure.com) at 3:46 pm, response sent at 4:32 pm mentioning various points.

Call from tfs apologising for the entire episode. I say apology accepted but compensation needed along with reimbursement of any additional expenses i had to incur. They asked me to send a copy of bill for the alternative travel arrangement that i had to make.

Bill e-mailed by me at 5:37 pm

Reply mail received at 6:07 pm with a generic " we are sorry and will rectify our services next time.
I responded at 6:14 pm asking them to respond properly on mail along with compensation details and not provide a sugar coated response.

Reminder mails sent on 26/03/2016, 05/04/2016 and 12/04/2016. No response whatsoever.

Call made to [protected] on 05/04/2016 and was promised a call back in 24-48 hrs from customer relationship manager. No response/callback till 12/04/2016.

Call made to [protected] on 12/04/2016 and was promised a callback from customer relationship manager in 2 hours. No response/callback till 13/04/2016.

Call made on [protected] on 13/04/2016 at 2:45 pm and promised a callback in 1 hour by mr. Jagadish (Bangalore) from a customer delights team member (Mr. Sri harsha or mr. Shareen).
Mr. Shareen calls me at 3:00 pm and says sorry and assures me that mr. Sriharsha/manager will call back by 3:45 pm.
No response/call back.

I want to file a complaint in the consumer forum seeking reimbursement of costs incurred along with rs.100, 000 damages for mental harassment unless they want to settle out of court.