Taxiforsure — Taxi came 30 mins LATE

Address:

Gurgaon, Haryana

Hi!, I booked the taxi for 10am, 9th March 2015. 9:45am: Just before 15 mins from the pickup time (9:45am) I received a message saying the cab might get delayed. So, I called servie center to know by how much time the cab is delayed. They told that it will come by 10:10am and you will receive driver details just after the call. 10:10am: I did not receive any message regarding the driver details nor the cab arrived. I called again, they told the same thing that your cab will arrive within 10mins and you will receive the driver details just after the call. 10:20am: I did not receive any message regarding the driver details nor the cab arrived. I called again, and again they told the same thing that your cab will arrive within 10mins and you will receive the driver details just after the call. Finally I received the driver details. Called the driver, not picking up the phone. 10:25am: Again called service center, they told cab will come by 10:40 and they will reduce my final bill amount by Rs50 for keeping me waiting for past 30mins. 10:35am: Finally cab arrived. 11:00am: Reached my destination, driver disagreed for the Rs50 concession. So, I called the service center again for the fifth time. After arguing for 20 mins on the phone, their final reply was that "We are unable to convince the driver for the concession and we have registered your complain, you will receive a call within 24 hours regarding the complain. Pay full amount to the driver". Till date I have not received any calls regarding the complain. The total conclusion was, I wasted my 35mins just waiting for the cab (was unable to attend my meeting because of the same), wasted more than 50 bucks in just calling the service center and complaining and not even got the Rs50 concession that the company committed. A TOTAL WASTE OF MONEY AND TIME!!! email-id = [protected]@gmail.com ph. no. = [protected]