Taxiforsure — Unethical behaviour and non completion of services

Address:	Mumbai City, Maharashtra, 400059
Website:	taxiforsure.com

I booked a cab on their mobile application in pune city on 21st January 2016 in evening @ koregaon park. from their i went to pheonix mall, vim nagar and asked driver to wait outside the mall. i came outside after completing my work inside the mall, i couldn't find my cab driver. So i called him 10 on the number provided to me by the operator taxiforsure. he didn't pick the call. So i again called him and still no answer i called him 10-15 times but he didn't pick up the phone. It had been 20 mins by now for me waiting and looking for my cab driver, and now i started to think that i should call the police now as i had my luggage in the cab. After a while i got a call from an unknown no. saying "where are you, i have been waiting for you for half an hour now" in a very rude tone. Ofcourse it was my driver. i was waiting for him on the spot where i told him i will come. and during this while i got a call from his mobile number(which was provided by taxiforsure) on which the man says" bhaisahab apna phone ghar bhul kar gaye hai..main unto kehta hu ki aapko call kare" and then my cab driver appears and started behaving unethically. Rudely saying i have stopped your trip and used a slangs. I had booked him till the Pune Airport and already wasted half an hour here. it was less then 30 mins that i had to reach airport and this driver just stopped my trip without permission. and that too using slangs and being rude to the customer. i posted a complaint(twice) on their website as well. But there was not a single response from them.