Taxiforsure — Unprofessional/Unethical Behaviour and Mental Harassment

Address:

New Delhi, Delhi

I, Sunayana Datta, (sunayana.[protected]@gmail.com) had booked a TaxiForSure cab on Sunday, 2nd August at 10.00 am from Sector 4, Dwarka to my in-laws place at Sector 4, Vaishali(NCR). After travelling for nearly about a kilometer from the pick -up point, the cab driver, Ashwani Kumar told me that his license to travel to UP has expired, Hence he will take me to airport from where he will change the cab. It looked fishy to me. When I told him I am uncomfortable with the same, he insisted me on changing the cab and if I wouldnot, then he would be subject to a challan of Rs 3000, which I would have to pay. First of all, I had specifically informed TaxiForSure as well as the driver, upon him calling me at 9.15/9.30 am(way before the pick up time) that I would need a drop till Vaishali, Ghaziabad.If the driver was not comfortable taking up this request, why did he take it up and why was I not informed about this development, even after sitting in the cab.It was only after traveling for nearly about a kilometer, did he mention about the same.Upon raising a complaint with TaxiForSure, the call centre authorities said that they would check and get back.(I am yet to hear from them). Being a girl, I felt completely unsafe and mentally harassed during those 15 minutes of travel.Lastly, I had no other option but to be asked to be dropped off in the middle of the road with my luggage(near Dwarka flyover).Not hearing back from TaxiForSure authorities, I had to wait for 45 minutes to get another cab(Meru). The most horrible experience. Not only that, to add to my woes the driver was threatening, when I asked him to stop the cab he had the audacity to ask me "what will you do know, will you raise a complaint" . Thank god it was day time, i wonder what would i have done had it been th nighttime