Tbz The Original — Misleading information and bad services

Address:	Aurangabad, Maharashtra, 431005
Website:	tbztheoriginal.com

Dear sir,
With reference to above subject I would like to bring your notice the following.
1) I am member of your KP scheme in the name of Sow. Renu Papalal Goyal started on 16/09/2015.
2) Yesterday, I visited your Aurangabad showroom and selected the jewellary against this payment. At first, they told me that I can’t avail the benefit of 150 Rs making charges and bonus of the KP scheme. I told them that any walking customer can take the advantage of this making and how can you say that I am taking advantage of two schemes simultaneously. After so many arguments that they allowed me the same on condition of taking next KP from next month. This was not good as business. You are giving me bonus against my payments and you are not obliging me.
3) Yesterday, I told them that I lost my card and produced original receipt of deposit. They didn’t inform me the procedure for same.
4) They checked account and told me that your payment is not in our account since it is more than 12 months ago KP. I told them that it’s not older than 12 months. They were speechless and not knowing the reason for not showing KP account in their account. They assured me the delivery on next day with prior permission from head office so I deposited the balance amount to you.
5) Today, I visited the showroom then they told me to submit original photo ID so I handover to him. After some time they told me to give sign on discharge form which I signed. After some time again he told me to submit notarized affidavit cum undertaking on plain paper, I agreed it but while leaving I ironically asked him that are they sure about the notarized undertaking on plain paper or shall I take 100 RS. Stamp. He was in confusion and told me to wait till taking confirmation from head office. After enquiry, He told me to submit it on 100 RS. Stamp paper.
The entire incidence was embarrassing for me. Your shop manager does not know exact procedure after misplace of card. He was not sure about the papers which were already told by him. You have to explain total procedure once for all and can’t give requirements one after other like red tapezum officers. I found him totally incompetent and revenge taking.
6) This was second bad experience with you. At the time of joining KP, I selected the product and availed discount of KP. But the size of ring was not proper so I ordered the required size of ring and they have given me credit note of the amount which was actually paid by me after discount. Delivery of which was too late and nobody cared to inform me about it. At the time of delivery, I asked for KP discount, he told me that I have already availed that. I tried to explain that credit note was the amount which I exactly paid so I have not received the discount: But unfortunately he has not got my point. Several times he told me that we have passed the discount to you against KP and can’t give twice. This was simple calculation that credit note was not of total amount before discount; it was the amount I actually paid. After so many requests he has given me some discount which was unfair. Manager level person was not getting simple mathematics.
7) Your organization is reputed organization which should have perfect manager who should be confident and knowledgeable. I have lost my KP card. This is my mistake against which I am giving you my original photo ID, original receipt of amount and signed discharge card. I am also ready to sign undertaking on plain paper but I feel that it should be on 100 RS stamp paper and to be notarized. This is too much papers for customers. It seems that I am fraud person and you are preventing me against second time claim. I am also in business and feel that some limited formalities are okay but stamp paper and to get notarized is very unfair. Now I am felling that I am cheated by you.
8) I strongly feel that your manager at Aurangabad is not competent and customer friendly. He will treat the customers as he want after getting customer is his crunch. This is very bad. You will have to close your Aurangabad showroom if you everything goes like this only.