[Resolved] Tc Global / Tcglobal.com — Disappointed with the Service and NEEDING URGENT RESOLUTION for the case.

shiva gandluri

Address:

H.No.:6-70/A, Sri Laxmi Nagar Colony, Near Krishna Theatre, Dammaiguda

Hi,

I'm Shiva Gandluri who has consulted TC Global for my masters plans in the USA. I'm very disappointed with the kind of assistance you have been providing for the last one month. Here is why.

Initially, Rama Subramanyam used to be my consultant and after which, Kavitha Rani has taken his place. I hardly got any kind of assistance in form of calls/messages from her in terms of my college applications.

1. When I got my admits from universities and I finalized my university on April 2nd, Kavitha Rani was unavailable due to some personal reasons. But neither I was informed regarding this, nor I have been assigned to any consultant for my further visa processes.

2. I called Kavitha Rani many times but still didn't get a response from her. Finally, after lot of struggle, I got Sapna Paul's email address and phone number and tried calling her several times to discuss this situation but she never answered my call. I missed over 17 crucial days in this peak time (from April 2nd to April 19th) where visa slots were mostly filled. As a result of this, my friend who applied on April 5th got a visa appointment on May 20th and I now have my visa interview scheduled on August 18th. This is pure negligence by your team and it is very frustrating to be in my position.

3. Even after applying for visa on April 19th, I was just intimated by Rupali Sharma about the visa OFC and interview dates, without location details in the email. And today she informed me that she has booked visa slots in two different locations i.e. Visa OFC in Chennai on August 6th and a Visa interview in Hyderabad on August 18th (and my college commences from August 30th). And she says it might be a "technical glitch". I have done my research and came to know that none of my friends have got their slots like this, nor did I find any page where people posted such "technical glitch". Not just this, I have been asking her to complete the DS-160 form required from the past 2 days and requested her to send me the US visa slot booking confirmation and US visa support team email address so that I can check with them. And surprisingly, I didn't receive any of the above-mentioned yet. Alongside this, most of the time when I call her, she will ask me to be on hold and talks to someone else.

I'm asking you, is this the way you treat your customers?? I'm just shocked to see this kind of assistance your team provides me. I was aspiring to pursue my masters and planning for this over years. And at the very end, you are crushing my dreams. Literally, nothing has gone right from the past 1 month. NOTHING.

I heard that a candidate got rejected by a visa interviewer just because he booked Visa OFC and visa interview at two different locations. I DO NOT want this to happen in my case. So,

I want both Visa OFC and Visa interview slots to be rescheduled to the earliest date possible and in both slots in Hyderabad. I urge you to consider this as the top priority.

Regards,
Shiva Gandluri.

Was this information helpful?

No (0)

Yes (0)

May 6, 2021

Complaint marked as Resolved

Responded

TC Global / TCGlobal.com customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2021

TC Global / TCGlobal.com Customer Care's response Dear Shiva,

We are horrified to learn that you have had an experience of this nature with us, please accept our sincerest apologies if you experience with us has been in conflict with your future objectives, we can assure you that behavior is not representative of our people, leaders, culture or the family that owns the business. Unfortunately, human resource issues do crop up and we jump on those as soon as we come to know anything is amiss, and those too are corrected through robust learning and development programs within our business. We’re grateful for the feedback and would like the opportunity to touch base with you.

Please send us your registered phone number or email ID, and we will be sure to reach out to you to resolve this at the earliest. Alternatively, we would encourage you to touch base with us on [protected] as we have not managed to identify you in our records. We are committed to ensuring we address the gaps you have experienced at speed and re-create the opportunity to have a positive impact on your future.

Best,
Student Experience and Operations