Tccl — Regarding the operator

Dear sir,
Good day,
There is a complaint regarding tccl setup box.we pay rs.260 but we don't get channels which pay for but we raised the complaint with staff but there is no response since 5 months facing same problem .montly we pay and inform to staff regarding the issues but not soughted out.if I ask the staff she says I informed technical person but he is not coming this is the response she gives very worst feedback from the staff .kindly take necessary action
Thank u