Tci Xps — Material damaged and broken

Palash Mouje

from Khed, Maharashtra

Aug 27, 2021

Address:

Chakan, pune

Hello my name is shahnawaz aga, I have booked my material through TCI EXPRESS CHAKAN, PUNE, DATE -14-8-21, Pune to bhatinda, dockets no[protected].
Tci express person Mr. Om Tiwari has assured that our fridge and TV will be shifted Handel and care. But when we open the boxes my TV and fridge was broken .
They both have brand new, and tere cost will be 35000/-. Please give me my money back for this tci Xpress unnecessary and careless handle .

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TCI XPS customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2021

TCI XPS Customer Care's response Dear Sir,

Greetings from TCI Express Limited !

Thank you for writing to us. We regret the inconvenience caused.

As we have already informed you with the E-POD copy that your shipment was delivered in good condition as per POD copy and there is no comment on POD copy for damages.

Thanks & regards,
Tci express team.

Sep 07, 2021

Updated by Palash Mouje Dear Sir,

1. In my last email I had mentioned that, TCI Xpress person advised the consignee to check at home and inform them of Damages, if any, that feedback will be sent to TCI Xpress Headquarters. There're there is no comment on POD copy for damages due to the inspection being visual, however the detailed inspection can only be done after opening the packages.
2. Your representative available at the destination was very categoric in saying that, " If you do not pick up the goods you shall be charged Demurrages & for Home Delivery you have to pay Rs. 800 to 900 extra thus forcing us to collect the goods & transport under our own arrangements.
4. The material is broken by TCI Xpress on the faith of safe delivery for which the company assures that it will not happen in future.
5.Request to refund or replace the damaged item at the earliest as it is causing harassment to the consumer being a routine consumable item not in working condition & beyond Repairs.
6. Considering the nature of my duties - an Army officer in active environment it is difficult to continuously be on interaction on email between us.
7. For your reference, I have attach the TV box Images before and after, which clearly show that the damaged impact on the box.

Sep 14, 2021

Updated by Palash Mouje I pray to the honorable court the following,
Refer email dated Sep 3 -2021
1. Your kindly requested to you give necessary instruction to company- TCI xpress, To clear the damages in cash at the earliest .